Overview
The Project Manager is an experienced leader responsible for managing complex, high-value eCommerce projects while mentoring junior PMs and contributing to practice improvements. This role drives delivery excellence across multiple concurrent projects, often involving enterprise clients with sophisticated requirements. Beyond project execution, the PM serves as a trusted advisor to clients, influences delivery methodology, and takes ownership of portfolio-level challenges. They balance hands-on project leadership with people development, process optimization, and strategic client relationship management.
Responsibilities
Project Leadership & Delivery
- Leads complex, multi-workstream projects with enterprise clients, managing dependencies across technical, creative, and business teams
- Owns end-to-end delivery for high-value engagements, ensuring on-time, on-budget execution while maintaining quality standards
- Manages multiple concurrent projects, balancing priorities and resources across portfolio
- Drives proactive risk management, identifying issues before they become blockers and implementing mitigation strategies
- Leads change management processes, negotiating scope changes and managing client expectations on budget and timeline impacts
- Ensures business objectives, KPIs, and success metrics are defined, tracked, and achieved
- Owns project roadmap build and execution.
Client & Stakeholder Management
- Serves as primary point of contact for enterprise client stakeholders, building trusted advisor relationships
- Facilitates executive-level conversations, translating technical complexity into business value
- Manages difficult conversations with tact and diplomacy, de-escalating issues and maintaining client confidence
- Proactively identifies opportunities for account growth and expansion
Team Leadership & Mentorship
- Mentors and coaches Project Managers and Associate PMs on methodology, client management, and delivery best practices
- Provides guidance on complex project challenges and escalations
- Conducts project retrospectives and captures lessons learned to improve team performance
- Participates in hiring and onboarding of new project management team members
Process & Practice Development
- Identifies and implements process improvements to increase delivery efficiency and quality
- Contributes to PM practice development, including templates, playbooks, and standards
- Shares knowledge across teams through documentation, training, and peer learning sessions
- Collaborates with Program Director on resource planning and capacity management
Financial Management
- Owns P&L for assigned projects, monitoring budget utilization, profitability, and forecasting
- Manages change requests with clear financial impact analysis
- Ensures accurate time tracking and resource allocation to maximize billability
Requirements
- Bachelor's degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
- 5+ years experience in a project management role in the technology/digital space
- Demonstrated experience managing enterprise clients and complex stakeholder environments
- Proven leadership, relationship-building, and executive presence
- Experience mentoring and developing junior team members
- Advanced budget and financial management including P&L ownership and earned value management
- Track record of managing high-value client relationships and driving account growth
- Ability to manage ambiguity, work under pressure, and meet aggressive deadlines
- Excellent problem-solving skills with ability to think strategically and execute tactically
- Outstanding communication skills across all levels (written, verbal, presentation, executive briefings)
- Strong coaching, mentoring, conflict resolution, and negotiation abilities
- Demonstrated ability to influence without authority and drive change across organizations
Skills
- Experience working at a professional services company such as a marketing agency or consulting firm
- Proven track record managing complex, enterprise-level web development projects ($500K+)
- Deep experience in the eCommerce industry with Shopify Plus platform expertise
- PMP, CSPO, or equivalent certification
- Advanced proficiency with Asana, Jira, or similar project management tools
- Expert knowledge of Scrum, Agile, and hybrid delivery methodologies
- Strong understanding of eCommerce industry standards, best practices, and emerging trends
- Experience with resource management and capacity planning
The duties and responsibilities described here are not a comprehensive list and the scope of the job may change as necessitated by business demands. Anatta Design reserves the right to revise the job description as circumstances warrant.
What are the perks?
We do our best to make sure employees are supported in everything they do. We offer a range of benefits and perks:
- Full medical, dental, vision, disability, and company paid life insurance
- Employer 401(k) contributions
- Employee assistance program
- Start with 20 days of PTO annually + holidays
- Paid parental leave
- Company events, happy hours, and retreats
- Budget for continuing education
- Other perks vary by location
Physical demands requirements
Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.
If this role is filled in the US, the annual salary range is $100,000 USD - $150,000 USD and is commensurate to several factors that are unique to each candidate, including but not limited to years of experience, skill set / qualifications, and geographical work location considering differences in cost of living, therefore, actual base pay offered may vary.
Compensation Transparency & Pay Philosophy
At Anatta Design, we believe in fair and competitive compensation based on location. We post salary ranges in compliance with state requirements for U.S.-based roles, ensuring transparency for candidates in those regions. If you are applying from outside the U.S., please note that our pay scales are adjusted based on the cost of living and market conditions in each country.