BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.
We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.
We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.
As a Product Manager at BigHand, you will lead the strategic direction and lifecycle management of enterprise B2B software products within a broader suite. This role requires a balance of strategic thinking, customer empathy, data fluency, and strong communication skills.
You will be responsible for ensuring product strategy is aligned to BigHand’s broader company strategy and commercial objectives. You’ll also need to be comfortable working with a range of data sources from revenue performance to user behavior to qualitative feedback to support hypotheses, validate direction, and shape product decisions. You’ll need to be skilled at engaging deeply with clients to uncover needs and understand business context quickly, whether in the legal sector or across other professional services. Comfort with transitions, whether it's cloud adoption, platform evolution, or moving clients between products is helpful, as many of our customers are at different stages of technical readiness and adoption.
This is a leadership role where you’ll work cross-functionally with, engineering, sales, marketing, design and client success teams to ensure the product vision is understood, the strategy is clear, and initiatives stay aligned. While you will be partnered with a Product Owner to help manage the backlog and delivery processes, you are ultimately accountable for ensuring your product delivers meaningful business and customer outcomes.
Product Leadership & Strategy
Drive the product lifecycle for an enterprise B2B product suite, from early-stage discovery to maturity and sunsetting.
Define a clear roadmap that aligns with both company strategy and evolving market conditions.
Evaluate opportunities for innovation, reinvestment, or rationalization within your product area.
Lead initiatives that span multiple functions and teams, keeping stakeholders aligned, motivated, and focused on outcomes.
Client Insight & Market Understanding
Build relationships with a diverse range of clients, adapting quickly to their processes and pain points.
Develop a deep understanding of both users and buyers, ensuring product decisions support both audiences.
Maintain relationships with industry partners to drive shared value for clients via integrations or collaboration.
Leverage experience with clients in transition—technical, operational, or organizational—to support adoption and ongoing value.
Communicate with users using a wide array of methods such as discovery calls, usability testing, webinars, thought leadership articles, and in-person presentations.
Discovery & User Research
Proactively design and lead product discovery activities to validate assumptions, inform direction, and reduce risk.
Conduct competitive analysis to understand market dynamics, trends, and opportunities for differentiation.
Address data gaps or inconclusive insights by structuring effective user outreach, interviews, and testing.
Confidently manage ambiguity and move initiatives forward through progressive de-risking and insight generation.
Data Analysis & Insight
Analyze customer feedback and market data to shape product direction.
Review and interpret revenue metrics and adoption trends to support prioritization and investment decisions.
Use data to support business cases, articulate ROI, and track success against product and company goals.
Cross-Functional Execution & Communication
Partner with a dedicated Product Owner to ensure the backlog is aligned with strategic goals and delivery plans.
Work closely with engineering, design, client success, sales, and marketing to align priorities, execution, and go-to-market readiness.
Lead cross-functional initiatives with clarity and purpose, ensuring teams understand what success looks like and why it matters.
Communicate proactively and effectively to ensure all stakeholders are informed, engaged, and aligned to the desired outcomes.
2+ years of experience as a Product Manager with a strong focus on enterprise B2B software.
Experience aligning product strategy with broader company and commercial goals.
Comfortable analyzing product usage data, revenue trends, and customer feedback to shape strategy.
Experience working directly with clients.
Effective at translating technical concepts to non-technical users and stakeholders.
Ability to design and lead discovery and user research efforts without relying on a centralized research team.
Confident and engaging presenter with experience communicating with executive buyers and external audiences.
Strong communication and collaboration skills with a track record of keeping teams focused, motivated, and aligned.
Understanding of the distinctions between user and buyer needs and how to represent both in decision-making.
Experience working with law firms or in the legal tech industry would be advantageous.
This position can be located remotely in Canada, but requires work overlapping 1-5pm UK time to ensure time with colleagues across Marketing, Engineering and Sales in EMEA.
15 days holiday per year (exc. public holidays) + 2 personal days to take for anything you like!
3 additional BigHand days off between Christmas & New Year
Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
Opportunities to give back with company volunteer events and individual volunteer days
Career growth opportunities and study leave options
Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
Financial benefits including retirement plan, life assurance, and flexible spending
Fully remote working
Growing business with a global presence and a true focus on work-life balance
Our DEI Commitment
We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.
People
201-500 employees
Industry
Software Development
Type
Privately Held
Locations