The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.
The Patient Enrollment Specialist serves as a trusted advocate for patients considering in-home care services. This role plays a critical part in educating patients and caregivers, building trust, and guiding them toward saying “yes” to care that can improve their quality of life at home. The Patient Enrollment Specialist demonstrates strong communication skills, empathy, and a deep understanding of the value of home-based care. As a Patient Enrollment Specialist, you will be the bridge between uncertainty and understanding, ensuring that patients are fully informed, supported, and ready to receive care in the setting that often helps them most: home.
As a Patient Care Coordinator, you will:
- Initiate outreach to patients and caregivers to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages.
- Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment.
- Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process.
- Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner.
- Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection.
- Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care.
- Reconnect with undecided patients to reassess readiness and continue relationship-building until a decision is reached.
- Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems.
You should get in touch if:
- High school diploma or equivalent required; associate or bachelor's degree in healthcare, communications, social work, or a related field preferred.
- 1–3 years of experience in healthcare outreach, patient education, admissions, or other patient-focused position.
- Prior work in home health, hospice, managed care, or chronic condition programs preferred.
- Strong verbal and written communication skills with a persuasive, empathetic approach
- Ability to clearly communicate medical and logistical information in patient-friendly language.
- Confidence in handling objections and navigating sensitive conversations.
- Comfort working with EMR systems, Athena preferred.
- Familiarity with motivational interviewing or patient-centered communication techniques.
- A passion for helping vulnerable or underserved populations access care.
- Bilingual abilities (especially Spanish) are a plus.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as company holidays, access to mental health resources, and a generous time-off policy.
- Full-time hourly employees accrue up to 18 days of vacation per year.
- Clover recognizes 10 federal holidays, including New Year's Day, Juneteenth, and Christmas. There are also 4 additional paid holidays, and 1 floating holiday.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Reimbursement for office setup expenses
- Monthly internet stipend
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Paid parental leave for all new parents
- And much more!
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
#LI-REMOTE
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
A reasonable estimate of the base salary range for this role is $59,000 to $72,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.