Senior eLearning & Digital Content Developer

About Culligan QuenchCulligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About CulliganFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5CsCulligan as OneCustomers come firstCommitment to InnovationCourage to do what's rightConsistently deliver exceptional results
Position Summary
The Senior eLearning & Digital Content Developer reports to the Sr Director, L&D This role designs and builds high‑quality, modern digital learning experiences that improve performance across Field Service, Scheduling, and Customer Care teams. The Developer role combines instructional design, multimedia production, and eLearning development to create engaging, accessible, and scalable learning solutions. This is a hands-on builder role for someone who excels at turning SME knowledge/content, workflows, and complex operational tasks into intuitive learning—microlearning, simulations, video, interactive guides, and digital job aids. The Developer contributes to and actively employes the team’s design standards, templates, and development best practices. This person is successful at working in close collaboration with L&D team members and business partners, while also working independently towards deadlines and in areas of expertise. Work may include simple module creation to more complex program development.
As the Learning & Development Team for Field Service & Care: Our role is to be a catalyst for organizational excellence by creating a culture where learning fuels performance, retention, capability, and growth. Our vision is simple: To empower every Field Technician, Scheduler, and Customer Care Representative with the skills, confidence, and support needed to deliver exceptional service and worldclass customer experiences. We strive to be trusted L&D partners throughout the organization—because we listen, understand the work, deliver excellence in every interaction, and design learning that truly helps our audiences succeed each day.
We aim to build a futureready workforce that: - Feels supported through clear, practical, and relevant learning paths. - Grows with the company through on-going development. - Delivers service excellence through consistent, high-quality performance. - Enhances the customer experience at every touchpoint. - Works smarter, safer, and more accurately because processes, tools, and expectations are standardized and clear.
Responsibilities

Design and develop engaging, SCORM/xAPI compliant learning experiences by translating learning objectives into effective digital solutions grounded in adult learning principles and modern learning science.

Produce high-quality, mobile friendly multimedia learning content that meets accessibility and brand standards by creating videos, animations, graphics, and performance support assets optimized for field use.

Develop and optimize interactive eLearning solutions by building complex course functionality, publishing and troubleshooting in the LMS, and using xAPI/LMS analytics to refine learning effectiveness.

Partner with cross functional SMEs and L&D peers to gather insights, manage reviews and approvals, and ensure accurate, consistent learning solutions through collaborative design and stakeholder engagement.

Ensure high-quality, UpToDate learning experiences by conducting rigorous QA, analyzing learner data to drive improvements, maintaining and updating courses for relevance and compliance, and applying emerging learning technologies where appropriate.

Qualifications

4–6+ years of experience in eLearning development, instructional design, digital content production, or multimedia development.

Bachelor’s degree in Instructional Design, Learning Sciences, Communications, Media Production, HCI, or related field. Relevant professional certifications and/or related experience considered as equivalents for formal degrees.

Experience designing for mobile-first or low‑bandwidth environments.

Portfolio that demonstrates high-quality digital learning work. Demonstrated expertise (creating, developing, editing, and troubleshooting) with Articulate Storyline 360, Rise, and other authoring tools.

Strong proficiency with Camtasia, Vyond, Audition, Premiere, or similar media tools.

Interest and ability to incorporate AI into project work and learning experiences.

Experience designing scenario-based learning, simulations, and performance-focused assessments.

Familiarity with LMS administration, SCORM packaging, and troubleshooting.

Solid understanding of adult learning principles, instructional design frameworks, and accessibility standards.

Strong communication skills and ability to work collaboratively with SMEs and operational leaders.

What We Offer

Competitive base salary

Tuition reimbursement

Medical, vision, and dental insurance, all of which begin day one of employment

Short- and long-term, supplemental, and company-paid life insurance

401(k) retirement savings plan

Paid Time Away

Beware of fake job offers falsely claiming affiliation with our company.
• We never request banking details or other personally identifiable information during interviews.• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.• Official emails are from our domain. Our approved emails will come from @quenchwater.com.

Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at [email protected] are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.