David Kennedy Recruitment is working with an innovative global Customer Experience company , currently looking to hire a Dutch speaking Customer Service Representative / Sales Representative.
Position: Customer Service Representative / Sales Representative
Location: Fully remote in either Romania, Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Czechia, Kosovo, Serbia
Employment type: Full-time
Remuneration: Base salary.
About the role.
We are hiring Dutch speaking Customer Service Representative / Sales Representative to join a forward-thinking company that’s redefining the future of work. You’ll support customers using web hosting and cloud services, assisting with their accounts while identifying opportunities to retain and grow business. This is a hybrid role combining customer support with a soft sales focus.
DUTIES AND RESPONSIBILITIES:
Handle inbound customer queries via email, chat, and phone
Provide support with hosting services, domains, websites, and email setup
Assist with billing inquiries and account-related issues
Troubleshoot basic technical and account problems
Maintain accurate records in internal systems
Resolve complaints and ensure high levels of customer satisfaction
Identify opportunities for upselling, renewals, and add-on services
Deliver an excellent customer experience with a commercial mindset.
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REQUIREMENTS:
Dutch proficiency at C1/C2 level and English at B2 or higher
Strong communication and problem-solving skills
Customer-first approach with a proactive attitude
Comfortable using systems and handling basic technical topics
Previous experience in customer service, sales, or technical support is a plus.
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BENEFITS:
Opportunity to develop both customer service and sales skills
Exposure to web hosting and cloud technologies
Dynamic and supportive work environment
Career growth opportunities within a commercial and customer-focused role.
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