The Collection Professional is responsible for communicating with accounts assigned to them via telephone and other means on behalf of our clients with delinquent accounts. This is a production-based role where the goal is to reach consumers and professionally communicate to secure a method of payment to resolve the debt. Key aspects include handling rejection promptly, learning from each interaction, maintaining a positive attitude, and working collaboratively with team members while representing both the clients and the company professionally. Confidence and skill in telephone communication, negotiation, and interpersonal relations are essential. A strong work ethic is required in this environment.Responsibilities:• Navigate and maintain your route using our Lariat Software.• Make a minimum of 150 to 200 calls per day.• Work diligently to convert each contact into a payment.• Update client information in Lariat.• Respect company property and coworkers.• Exhibit productive job behavior: arrive on time and follow company rules, even when unsupervised.• Participate in projects, duties, and other collection tasks as assigned.• Uphold company policies and client requirements.• Generate, analyze, maintain, and/or track files, reports, contracts, and documents to ensure compliance, forwarding results as required.• Comply with all applicable Federal, State, and Local laws and regulations related to the role.• Follow Chapter 7, Chapter 11, and Chapter 13 Bankruptcy Procedures.Skills and Core Competencies:• Teamwork: Collaborate effectively with team members and fulfill commitments.• Consumer Focus: Communicate professionally and firmly when necessary to recover outstanding debt representing clients.• Initiative: Independently solve problems and seek additional responsibilities.• Integrity: Demonstrate responsibility, commitment, follow-through on commitments, and accountability.General Competencies:• Status Reports: Proactively keep the manager informed of progress and obstacles.• Communication: Organize and clearly express ideas and information.• Interpersonal Skills: Show empathy and understanding of others' needs and feelings.• Quality of Work: Ensure accuracy and quality, correcting mistakes and improving outcomes.• Dependability: Manage workload, meet deadlines, and accept responsibility independently.• Flexibility: Adapt to changes and respond to setbacks with minimal disruption.• Organization: Maintain organized records and submit accurate reports on time.• Time Management: Prioritize tasks effectively to meet deadlines.• Using Feedback: Utilize feedback for performance improvement.• Building Trust: Communicate openly and follow through on commitments.• Diplomacy: Handle difficult or sensitive issues tactfully.• Versatility: Take on various tasks and roles within the organization.
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