Join Doconomy, a market leader in impact technology, here to rewrite the financial system. We are dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.
Our groundbreaking ecosystem of tools combines expertise in behavioral science to design financial services that make it simple and fun to save and invest money, while reducing environmental impact. By integrating these solutions into existing banking apps, we help people achieve their financial goals and contribute to a sustainable future.
With over 90 clients in 30 different markets, including key partnerships with organizations such as the United Nations Framework Convention on Climate Change, Mastercard, S&P Global, and the World Wildlife Fund, Doconomy is at the forefront of the industry. We are backed by leading investors, including Mastercard, Ingka Group, Citi Ventures, and ABN Amro Ventures.
Our diverse team includes former bankers, engineers, developers, designers, brand strategists, ESG experts, behavioral science specialists, and thought leaders in innovative business and service design. We bring expertise from some of the world’s largest digital and sustainable banks, corporations, and fintechs, ensuring we remain best-in-class.
More than ever, we have the opportunity to help make financial well-being and sustainable living a reality for millions. We are looking for bright, courageous, and passionate individuals to join our impact-driven team in shaping the future of the finance industry.
We are looking for a Customer Solutions Engineer to take ownership of the technical success of our enterprise banking clients. This is a high-impact, remote consultancy engagement within Europe, requiring availability within ±1 hour CET.
In this role, you will work closely with the CPTO and the Customer team, acting as the primary technical counterpart for global banks operating in highly regulated environments. You will stand at the intersection of product, engineering, and enterprise clients, shaping how our platform scales, integrates, and delivers long-term value.
You own the technical relationship across the client lifecycle. From discovery and architectural guidance to migrations and escalations, you ensure that integrations are scalable, secure, and aligned with product strategy. You are not just solving tickets, you are safeguarding product integrity while building trusted relationships with senior technical stakeholders.
You will guide and elevate support operations and step in directly on complex cases when needed.
Our clients are global banks operating in highly regulated environments. The way we design and manage technical integrations directly impacts scalability, compliance, and long-term value creation.
You will safeguard the integrity of our product by setting clear architectural boundaries, evaluating change requests rigorously, and avoiding custom consultancy traps. At the same time, you will cultivate trusted relationships with technical stakeholders and help develop support operations that are proactive, efficient, and focused on maximizing value throughout the client journey.
Discovery & Pre-Sales: Drive technical discovery during the sales process. Act as the subject matter expert on how our product suite (Impact Transactions and Impact Finance) integrates into existing bank infrastructures.
Security & Auth: Guide bank security teams through the implementation of mTLS, token handling, and user authentication, ensuring they understand the requirements for end-user session handling.
Feasibility & Scaling: Evaluate client change requests (CRs) and ad-hoc technical demands. Perform research to determine if requests can be met with existing functionality or if they require product development, ensuring we avoid "custom consultancy" traps and maintain a scalable product.
Migration Leadership: Partner with existing clients to plan and execute technical upgrades.
Technical Point of Contact: Act as the "face of tech" for enterprise clients. Lead regular technical syncs and provide progress summaries on open issues and Jira tickets.
Client Onboarding: Walk bank developers through our API documentation and SDKs, providing troubleshooting and best-practice guidance to ensure a fast and smooth onboarding.
Stakeholder Management: Manage demanding technical stakeholders. Set firm technical boundaries while maintaining a collaborative relationship.
Team Leadership & Process Management: Lead and coach the Doconomy support team to provide proactive, high-quality support.
SLA & Performance: Monitor SLA commitments and collaborate with Engineering to maintain high system uptime and rapid response/repair times.
Sales Enablement: Maintain and contribute to a library of technical documentation, integration playbooks, FAQs, and Postman collections.
You enjoy working directly with clients and helping them solve complex problems. You are comfortable going deep into APIs and architectural discussions while also explaining technical concepts clearly to non-technical stakeholders.
You combine technical depth with strong stakeholder management. You know how to say no to a custom feature request in a way that protects the product core while ensuring the client feels heard.
You are structured, proactive, and calm in complex situations. You take ownership of processes, lead by example, and raise risks early rather than reactively.
5+ years of experience in Technical Account Management, Solutions Engineering, or Technical Support for complex B2B SaaS.
Strong understanding of REST APIs, mTLS, OAuth2, and OpenID Connect (OIDC).
Experience working within retail banking or other regulated environments, with knowledge of compliance, security, and data privacy constraints.
Proficient in Jira for ticket management and Postman for API testing.
Strong working proficiency in Slack and Google Workspace, combined with an async-first mindset. You are structured, keep shared drives and documentation tidy, and stay engaged and visible in a distributed team environment.
Strong written and verbal communication skills in English
Previous experience working with demanding enterprise stakeholders
Previous experience leading or coaching a technical team
Experience managing technical migrations or platform upgrades for enterprise clients
Understanding of sustainability, ESG, or climate-related financial products
This role is structured as an independent consultancy engagement within Europe, requiring availability within ±1 hour CET to ensure close collaboration with clients and your team. You will invoice monthly through your own legal entity.
You will be part of a distributed, international team across nine countries, collaborating cross-functionally toward shared goals. Travel to our Stockholm office will occur for team sessions, kick-offs, and key planning moments throughout the year. From time to time, the role may also require travel to meet clients or prospects.
The monthly fee band for this engagement is EUR 6,000 to EUR 7,300, depending on seniority, depth of enterprise experience, and overall match. In line with our commitment to transparency, we believe being clear about the fee range upfront is both fair and respectful of everyone’s time.
Start date as soon as possible.
We do not offer visa sponsorship or relocation support for this engagement.
We kindly but firmly decline contact from EORs, recruitment agencies, or other intermediaries. We are only interested in direct applications from candidates.
(If you are based in Stockholm, it is possible to structure this role as an Employment with a hybrid setup from our Stockholm office. In that case, different employment terms, salary bands, and local benefits would apply. If this role feels like a strong match for you and you are excited about joining us from the Stockholm office, please apply and let us know which setup suits you best, and we will take it from there.)
Founded
2018 (about 8 years ago)
People
51-200 employees
Industry
Financial Services
Type
Privately Held
Locations