GrowthAssistant is seeking a skilled and motivated Database Management and Travel Assistant. This role focuses on maintaining and expanding a comprehensive hotel contact and metadata database, primarily through outbound hotel outreach and data entry. The position also supports customer service follow-ups, travel coordination, and various administrative tasks to ensure smooth operations and an improved guest experience.
Salary: Up to Php 70,000 depending on experience
Must-Haves:
- 2+ years coordinating group travel
- 1+ years experience supporting multiple executives / C-level teammates
- Experience with outbound calling at volume, great service level
- Basic to intermediate Excel/Sheets experience
- Exceptional written and verbal English communication skills
- Familiarity with GMail and slack for internal comms
Core Tasks:
- Add and maintain hotel metadata and contact data set for almost every hotel in North America through hotel calling
- Tasks may sometimes be on-demand and time-sensitive, depending on the need to fill gaps in the product dataset.
- The assistant will work through a large list and compile information over an extended period.
- The primary goal is to complete the project to build out the North America hotel group dataset.
- There is potential to expand the assistant’s role to support inventory management in other markets after this project is completed.
- Contact hotel partners when necessary to inquire about unanswered customer requests within their system
- Improve the product experience for customers by providing additional services like restaurant and activity bookings
- Perform administration / data entry / reporting work
- Other
- Liaising between executives and teams and coordinating travel arrangements
- Executive and team travel, meals, logistical planning, and support
- Assist with ad-hoc tasks as needed
Nice to Have:
- Very outgoing and personable in order to be successful in hotel partner discussions
- Experience with project management tools
- Experience contacting North American hotel groups for bookings and updates
KPI’s:
- Call Volume: Estimated 70-80 hotel contacts per day (6-10 contacts per hour)
- Contact Efficiency: One good contact every 10 minutes (conservative estimate) or potentially 3-5 minutes per contact when efficient
- List Completion: Working through a large list of hotels row by row (estimated near 10,000 listings total)
- Time Savings: Measuring time saved for Garrett and his co-founder on the on-demand tasks
- Task Completion: Successfully completing discrete on-demand tasks as they arise
🌟 Perks & Benefits:
- Salary: Up to Php 70,000 per month depending on experience
- Yearly Performance Evaluation
- Anniversary Bonus: PHP 5,000 (1st year), PHP 10,000 (2nd–4th years)
- Referral Bonus: $300 per successful hire
- 7 days Paid Holiday Off
- 6 days Paid Time Off
- Healthcare Plan
- Maternity Leave
- Paternity Leave