GrowthAssistant is seeking a skilled and motivated LATAM - Database Management and Travel Assistant. This role focuses on maintaining and expanding a comprehensive hotel contact and metadata database, primarily through outbound hotel outreach and data entry. The position also supports customer service follow-ups, travel coordination, and various administrative tasks to ensure smooth operations and an improved guest experience.
Important Information:
- Interviews will be conducted in English.
- Please submit your résumé in English.
Core Tasks:
- Add and maintain hotel metadata and contact data set for almost every hotel in North America through QA review of AI-generated hotel proposals and verification of complex hotel data inside the admin app (70%)
- Sometimes this will be on-demand with time constraints, as needed to support gaps in the product dataset
- Otherwise this will be working through a large list and compiling over longer period of time
- Complete project to build out the North America hotel group data set
- Potential to expand the assistant's role to support inventory in other markets afterwards
- Contact hotel partners via phone when necessary for follow-up edge cases to inquire about unanswered customer requests within their system (20%)
- Perform ad hoc administration / data entry / reporting work (10%)
Must-Haves:
- 2+ years coordinating group travel or hospitality background
- Strong attention to detail
- Experience with outbound calling at volume, great service level
- Basic to intermediate Excel/Sheets experience
- Exceptional written and verbal English communication skills
- Familiarity with GMail and slack for internal comms
- Ability to work EST or PST hours
Nice to Haves:
- Experience reviewing or QA-ing operational workflows
- Familiarity working alongside automated or AI-driven systems
- Light people-management or team-lead exposure (optional bonus)
- Experience with project management tools
- Experience contacting North American hotel groups for bookings and updates
Durable Skills:
- Needs ability to context switch between data entry/management & outbound follow-up w/ hotels
- Comfort & expertise in outbound calls; ability to follow & navigate a script
- Comfort with repetition - often doing data entry/managemet/clean-up
- Organization
KPI’s:
- Call Volume: Estimated 70-80 hotel contacts per day (6-10 contacts per hour)
- Contact Efficiency: One good contact every 10 minutes (conservative estimate) or potentially 3-5 minutes per contact when efficient
- List Completion: Working through a large list of hotels row by row (estimated near 10,000 listings total)
🌟 Perks & Benefits:
- Salary: Up to $8/hr
- Yearly Performance Evaluation
- $25 Attendance bonus
- Referral Bonus: $300 per successful hire
- 7 days Paid Holiday Off
- 6 days Paid Time Off