Job Summary
KDCI Outsourcing is seeking a skilled Airline & Travel Ticketing Specialist with strong expertise in Sabre GDS and a proven track record of handling international clients. This role is responsible for managing the end-to-end ticketing process, including fulfillment, issuance, reissues, exchanges, and refunds for global customers. The ideal candidate is detail-oriented, highly accurate, and committed to delivering a seamless travel experience for clients worldwide.
Key Responsibilities
Process flight reservations, ticket issuance, reissues, exchanges, and refunds using Sabre GDS.
Handle schedule changes, cancellations, special requests, and client inquiries promptly.
Ensure compliance with airline fare rules, IATA regulations, and company policies.
Manage complex itineraries including multi-city, interline, and codeshare bookings.
Monitor and clear Sabre queues daily, performing quality checks to prevent errors.
Collaborate with Customer Support to resolve client concerns quickly and effectively.
Stay updated on airline policies, taxes, and travel regulations.
Prepare and submit reports on ticketing, refunds, and fulfillment status.
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