Partner Manager – Five9 Resale

Location: Remote – North AmericaDepartment: Partnerships & AlliancesReports To: Head of Global Partnerships
About the Role :We are seeking a senior, revenue-driven Partner Manager to own and grow our strategic resale partnership with Five9 across North America.This is a quota-carrying, field-facing individual contributor role responsible for driving sourced and influenced revenue through the Five9 ecosystem. The ideal candidate brings direct Five9 experience, strong field alignment skills, and a proven ability to translate alliance strategy into measurable pipeline and closed revenue.This role is critical to scaling our Five9 resale motion and will serve as the blueprint for future ISV resale partnerships.
What You’ll Own :Revenue growth through the Five9 resale partnershipSourced and influenced pipeline generationField alignment with Five9 regional sales teamsExecutive relationship managementDeal registration discipline and joint forecastingEnablement and activation of Five9 AEs & ADs
Primary Responsibilities:
- Revenue & Pipeline Ownership Carry a quota tied to Five9 resale revenue Drive partner-sourced and partner-influenced pipeline Lead joint account planning across strategic territories Maintain accurate forecasting of Five9-related opportunities Ensure deal registration process compliance and visibility
- Field Alignment & Execution Embed with Five9 regional sales leadership and RVPs Conduct recurring pipeline syncs with Five9 AEs Identify whitespace opportunities within target accounts Facilitate joint selling motions between internal sales and Five9 field teams
- Executive Relationship Management Build relationships with Five9 VP and senior leadership stakeholders Participate in executive business reviews (QBRs) Align on GTM priorities, pipeline strategy, and expansion plans
- Enablement & Program Activation Deliver enablement sessions to Five9 sales teams Partner with Marketing on co-branded campaigns and regional events Drive awareness of product releases, integrations, and success stories Identify opportunities to mature and scale the resale program
Day-to-Day Expectations:

Weekly pipeline reviews with Five9 regional sales teams

Ongoing engagement with Five9 AEs and overlay teams

Proactive outreach into key Five9 accounts

Close coordination with internal AEs on joint deals

CRM accuracy and reporting on sourced/influenced revenue

Field travel for key meetings, SKOs, and QBRs as needed

What We’re Looking For:

7+ years in channel, alliances, or field sales within SaaS

Direct experience working with Five9 (required)

Strong understanding of resale/ISV partner motions

Experience carrying a revenue quota

Executive presence and field credibility

Proven ability to drive pipeline and close revenue through a partner

Background in CCaaS, contact center, or CX technology strongly preferred

Why This Role Matters:

Five9 is a strategic growth engine for our company. This role will directly influence revenue growth and field execution across North America.You will help:Scale a high-impact resale motion

Strengthen executive alignment

Drive measurable revenue outcomes

Establish the model for future ISV resale partnerships