Collections Associate II

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

As the Credit Associate II, you will be responsible for order approval, collections and/or cash application for assigned MBC customers. Your day will include collection calls, responding to emails, reviewing and approving orders, problem solving issues, cash reconciliations, and providing statements and invoices as requested. In this role, you are the main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and trouble-shooting credit related issues. This position reports to the Credit Supervisor.

Responsibilities

• Build cross-functional partnerships between credit and all other teams in the OTC process to best respond to the customer’s needs.
• Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more.
• Contribute insight and recommendations into investigation, decisions to resolve customer concerns.
• Provide customer with copies of invoices/statements.
• Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
• Assist team members through collaboration, positivity, and openness to new ideas.
• Ability to work using multiple screens to navigate between 7 or more open software applications

Characteristics & Attributes

• Demonstrates the MasterBrand Way, positioning the company for profitable growth and helping identify opportunities to reduce waste, complexity, and improve our work environment every day
• Customer Service Mindset with high emotional intelligence
• Positive, inclusive, and continuous improvement-oriented attitude
• Effective verbal and written communication and interpersonal skills, enabling for effective, cross-functional and customer collaboration, problem solving and execution
• Keen eye for detail with strong analytical skills using AR metrics (e.g., DSO trends, aging buckets, payment behavior patterns) to drive strategy and prioritize efforts
• Thrives under a fast-paced and continuous improvement environment
• Skilled in the practice of AR research and issue resolution
• Highly organized with the ability to multi-task and manage a diverse spectrum of tasks and responsibilities timely
• Proactive risk mitigation, such as recommending credit limits, terms adjustments, or escalation protocol
• Strategic negotiate skills to influence customer decisions to balance customer relationships with cash flow goals

• High school diploma or equivalent is minimally required
• 3+ years of experience in B2B credit & collections
• Excellent data entry and calculator skills required
• Able to work with and maintain confidential information
• Intermediate or Advanced Microsoft Suite skills, with emphasis in Excel.
• Experience working within ERP systems such as Oracle, GetPaid, Salesforce, Peoplesoft or similar applications
• Working knowledge of the order to cash business model and principles
• Self-starter able to be productive, engaged, and successful in a remote work environment

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].