Systems and SaaS Engineer

The Role: This is a ​high-impact, cross-functional role​ where you'll work closely with our Security and AI engineers to build and support scalable, secure systems.
You will:

Identity & Access and SaaS Management (40%)

Administer, optimize, and automate core services (Okta, Google Workspace, and Slack)

Manage AWS IAM policies, roles, and service accounts

Design and implement user onboarding/offboarding automation

Enforce least-privilege access controls across all systems

Conduct quarterly access reviews and remediate privilege creep

Integration & Automation (25%)

Build and maintain integrations using Okta Workflows and Make.com

Partner with an AI & Automation Engineer to design workflow solutions

Create automated provisioning/deprovisioning pipelines

Document integration architectures and runbooks

Endpoint Management (20%)

Engineer macOS and Windows endpoints using NinjaOne

Maintain device policies, compliance standards, and security baselines

Deploy software, patches, and configurations at scale

Troubleshoot complex endpoint issues escalated from the helpdesk

Infrastructure & Operations (10%)

Serve as lead for Minted's corporate AWS environment (EC2, S3, IAM, VPC, etc.)

Manage server infrastructure, monitoring, and disaster recovery

Support office networks, VPN, and connectivity issues

Implement infrastructure-as-code where applicable

Technical Leadership (5%)

Act as ​a technical escalation point​ for the helpdesk team

Mentor junior IT staff on systems engineering best practices

Participate in incident response and root cause analysis

Contribute to IT architecture and strategic planning

You have:

3+ years​ experience in systems engineering or IT operations

Strong expertise​ with identity management platforms (Okta, Azure AD, or similar)

Hands-on experience​ with AWS IAM, EC2, S3, and core services

Proficiency​ with endpoint management tools (NinjaOne, Jamf, Intune, etc.)

Experience​ building workflows/automations (Okta Workflows,Make.com, Zapier, or similar iPaaS)

Solid understanding​ of networking concepts (DNS, DHCP, VPN, firewalls)

​Comfortable​ with scripting (Python, PowerShell, Bash, or similar)

Demonstrated ability to leverage AI tools

Communication and influence skills:

Excellent troubleshooting and problem-solving abilities

Strong written and verbal communication skills

Ability to explain technical concepts to non-technical audiences

Highly collaborative mindset with cross-functional teams

Self-motivated with ability to manage multiple priorities

Bonus Points:

Experience with ​SSO/SAML/OIDC​ protocols and federation

Familiarity with ​security frameworks​ (SOC 2, ISO 27001, NIST)

Knowledge of ​Infrastructure-as-Code​ (Terraform, CloudFormation)

Experience with ​SIEM/logging​ tools (Splunk, Datadog, CloudWatch)

Background in ​API integrations​ and REST/GraphQL

Certifications: AWS Solutions Architect, Okta Certified Professional, or similar

Experience working in ​e-commerce or retail​ environments

What makes this role unique:

Collaborative Environment

You'll work alongside:

Security Analyst​ – Partnering on compliance, threat detection, and policy enforcement

AI & Automation Engineer​ – Building intelligent workflows and AI-powered tools

Helpdesk Team​ – Serving as their technical escalation resource

Innovation Focus

We're actively investing in ​AI-driven automation​ and agentic workflows

You'll have the freedom to propose and implement modern solutions

We value ​smart automation over manual toil

Technical Environment

Identity & Access

• Okta (SSO, MFA, Lifecycle Management)

AWS IAM

Google Workspace

Automation & Integration

Okta Workflows

Make.com

Custom scripts (Python, PowerShell)

Runbear.io AI platform (chatbots, agents)

Endpoint Management

NinjaOne RMM/MDM

Infrastructure

AWS (EC2, S3, IAM, VPC, CloudWatch)

Office networks (Meraki, UniFi, or similar)

VPN or Zero Trust solutions (Cloudflare, Zscaler)

Collaboration Tools

Slack

Google Workspace

Dialpad

Atlassian Jira/Confluence/JSM/Trello

Airtable

Monday.com CRM

Compensation:
The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:
Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $76,160 - $99,960Geo 3: All other U.S. metro locations - $69,888 - $91,728
Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.
This role is eligible for an annual performance bonus and stock options.
Benefits: Benefits will be effective on the first of each month following your initial hire date. - Medical, Dental, and Vision Benefits- Employer Funded Health Savings Account- 10 Paid Holidays- Paid Time Off and Sick Leave- Paid Parental Leave- Monthly Gym/Wellness Reimbursement- 401(k) retirement savings plan- Employer Funded Commuter Benefits- Employee Discount- Friends and Family Discount
DISCLAIMER: We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.
Notice of AI Use in Employment Decisions: We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
How Our Process Works:
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.