Senior Legal Operations Specialist

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

Olo's Legal Department has been building an AI and technology-forward practice, strategically embedding AI and automation tools across its processes and workflows. We are looking for someone to own and drive this program, managing implementation from strategy through execution, while providing broader support on legal technology and related operational needs.

As a Senior Legal Operations Specialist, you will support the Legal team in implementing technology solutions, building and optimizing workflows, and managing administrative and operational tasks. AI experience is required. You also need some exposure to privacy compliance to support Olo’s privacy program. You will work with stakeholders across the organization, including team members in Legal, IT, Finance, and Sales.

You will report to the Deputy General Counsel, Privacy and Technology, and will work closely with the entire legal team.

This role can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

Legal Technology, AI, and Automation

• Develop and continue to implement AI-forward legal tools and processes for contract review, vendor management, and playbook deployment

• Build and maintain workflows with AI and other tools such as Jira for legal request intake, approval and reporting

• Serve as the primary administrator for the contract lifecycle management system, including template management, clause libraries, metadata tagging, and reporting

• Lead the evaluation, selection, and implementation of legal technology solutions, including AI-powered tools

Privacy and Legal Support

• Assist with privacy program operations, including privacy request workflows, training, tracking subprocessors, and cookie compliance

• Establish and monitor metrics to demonstrate Legal’s impact on the business

• Lead cross-functional projects across the legal department

• Support reporting, policy implementation, and compliance tracking efforts

Process Improvement and Knowledge Management

• Identify opportunities to enhance legal operations processes and implement scalable solutions, including through automation

• Draft and maintain SOPs, playbooks, and self-service resources for recurring legal processes

• Maintain organized filing systems for regulatory and corporate compliance materials

• Manage Legal team knowledge resources in Confluence to enable self-service for business partners

What We'll Expect From You

3+ years of experience in an in-house legal department, legal operations, or paralegal role with strong technical and system skills

Experience in evaluating, implementing, and managing legal technology, with a deep understanding of AI applications in the legal domain (e.g., for e-discovery, contract analysis, legal research, or workflow automation)

Expertise with contract management and automation tools, such as CLMs, Salesforce, and Snowflake

Strong understanding of technology-enabled workflow design and expertise

Proficiency in maintaining contract templates, including NDAs, vendor agreements, commercial agreements, and data processing agreements

Experience supporting privacy program operations, including privacy request workflows

Excellent judgment and ability to prioritize responsibilities, work efficiently, manage, and execute in a timely manner, both independently and collaboratively

Strategic thinker with the ability to think holistically while focusing on day-to-day project management and driving results

Excellent project management and communication skills, with experience leading cross-functional initiatives

Strong analytical, organizational, and problem-solving skills

Experience with designing and implementing process improvements

About Olo

Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters. We offer great benefits, such as 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more! Our best estimate of the compensation range for this opportunity is $80,000-$110,000 annually, depending on your experience and location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. California Residents: CCPA notice