Group Operations Manager

You can help bring our villages to life!

At Summerset, from the moment we start developing a village to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.

About the role

As a Group Operations Manager, you’ll lead the operational and business performance of all Summerset villages across the Waikato, Bay of Plenty & Taranaki regions. You’ll be part of our Operations Leadership Team, working alongside Village Managers and senior leaders across clinical, development, property, sales, and support teams to deliver exceptional resident experiences and strong commercial outcomes.

This is a role with significant scope and influence — from improving existing operations to helping shape and grow new villages in your region. You’ll represent the Summerset brand, build strong stakeholder relationships, and ensure our villages remain vibrant, high quality communities where residents can truly thrive.

This role is regionally based and requires regular travel across your portfolio.

Your day-to-day will include:

• Partnering with Village Managers to deliver operational business plans that lift performance and resident satisfaction.
• Ensuring villages maintain high standards of presentation, service quality, staffing, and risk management.
• Supporting the development and establishment of new villages and ensuring resident needs are prioritised in service and design decisions.
• Building relationships across the health sector to support care related sales and admissions.
• Leading, coaching and developing a team of Village Managers, fostering a high performance, inclusive culture.
• Working with Clinical teams to ensure high-quality care delivery and compliance with regulatory requirements.
• Leading or contributing to cross-functional projects across sales, property, development, marketing, and clinical functions.
• Promoting a zero-harm culture and ensuring health and safety expectations are upheld across your portfolio.

About You

You’ll be an experienced senior leader with a demonstrated ability to manage managers, influence across functions, and deliver strong operational and commercial results across multiple sites.

You’ll Also Bring:

• Experience leading operational performance across a multisite environment.
• Confidence in coaching, supporting, and developing leaders.
• Excellent written and verbal communication skills, including report writing and facilitation.
• Strong stakeholder management capability, ideally with knowledge of or exposure to the health sector.
• Strong problem-solving skills and a continuous improvement mindset.
• Financial literacy and operational planning skills.

Why Summerset

At Summerset, we believe diversity strengthens our team and enriches the care we provide. We welcome applications from people of all backgrounds, experiences, and walks of life — including those with transferable skills from other industries. You may not tick every box, and that’s okay; we value what you bring and consider the whole individual.

We’re committed to creating a workplace where everyone feels valued, respected, and supported to thrive.

Summerset is known for its excellent benefits and strong values around care, teamwork, and excellence. Some of the great benefits you’ll enjoy include:

• Flexible working hours
• Free Southern Cross health insurance (covering up to 75% of GP, dental, physio, and more)
• Professional development and career progression opportunities tailored to you
• Birthday leave

Next Steps

Applications for this role will close on the 2nd of March. This role may close early due to an increased number of applications — apply as soon as possible to avoid disappointment!

If you have any questions, feel free to contact Aaron Marshall on 027 724 6611.