Customer Care Specialist (India / Remote) @ Vivid

About Vivid

At Vivid, we're reimagining how individuals and businesses manage money. Our all-in-one app opens up a world of financial possibilities: invest in global stocks, ETFs, and over 150 cryptocurrencies, earn cashback on everyday purchases, and access personalised insights to make the most of your finances—all tailored to your lifestyle.

For businesses, Vivid Business offers a powerful suite of tools, including multi-IBAN accounts, high-interest rates, business cashback, team cards, and seamless accounting integrations to streamline operations.

Our mission? Your success. Everyone deserves the chance to see their finances flourish, and we’re dedicated to empowering our customers to make this a reality.

Since our 2020 launch in Germany, Vivid has rapidly expanded across Europe, earning the trust of over 500,000 customers looking for a simpler, smarter way to grow their wealth. With over €200 million raised from top investors and a valuation of €775 million, Vivid is where modern finance meets real opportunity. Join us and experience a new way to thrive financially.

Your Profile

Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs.
Exceptional problem-solving and decision-making skills.
Good observational skills for process and product improvement.
Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English.
Capable of managing multiple tasks and thriving under pressure in a dynamic environment.
Comprehensive knowledge of SME banking products, services, and processes.
Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.

Why Join Vivid?

Opportunity to participate in the creation of a new and innovative company.
Great working atmosphere in a motivated and dynamic team.
Opportunities to learn and grow together with the company.

About The Role

We’re looking for a Customer Care Specialist (m/f/d) who is passionate about helping people and delivering an outstanding customer experience. You will play a key role in building trust, solving problems, and shaping how customers interact with Vivid.

Your Mission

Answering customers’ requests via chat and email, helping and guiding them. through the app and providing them with the best user experience in English.
Being our customers' voice by sharing their feedback and reporting their issues.
Collaborating with our different teams and having direct impact to improve our Product.
Representing Vivid Money and building a trustworthy relationship with our customers.