Department: Operations
Work Arrangement: Remote
Job Type: Independent Contractor, Full Time
Work Schedule: US Time Zone (candidate expected to be flexible with the client's preference)
Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
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Why Work with Us?
At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
Role Overview
The eCommerce Manager oversees and optimizes online marketplace operations to drive revenue growth, maintain strong account health, and ensure operational excellence across major eCommerce platforms. This role blends platform execution with strategic oversight—managing seller accounts, optimizing listings, monitoring performance metrics, resolving platform issues, and coordinating cross-functional workflows to support scalable eCommerce growth.
You will own end-to-end marketplace operations across platforms such as Amazon, Shopify, and Walmart—ensuring compliance, improving conversion and visibility, analyzing performance data, and serving as a key operational and client-facing partner. This role is ideal for eCommerce professionals who thrive in fast-paced environments, understand platform mechanics deeply, and take ownership of both performance and execution.
Your Impact
Your work will directly influence revenue performance, marketplace stability, and long-term scalability for eCommerce brands. By maintaining strong account health and optimizing listings, you’ll prevent revenue disruption and unlock growth opportunities. Your insights and operational rigor will enable sustainable performance across platforms while strengthening client trust and outcomes.
Core Responsibilities
Platform Account Management & Health Monitoring (35%)
- Manage seller and vendor accounts across major eCommerce platforms
- Monitor account health metrics, policy compliance, and performance indicators
- Proactively identify and resolve account issues, warnings, or violations
- Handle escalations including suspensions, suppressed listings, or policy flags
- Maintain accurate documentation, SOPs, and platform compliance standards
Client Relationship Management & Communication (25%)
- Serve as primary point of contact for assigned client accounts
- Provide regular updates, performance insights, and operational guidance
- Manage expectations, timelines, and escalations professionally
- Build consultative relationships focused on long-term growth and trust
Product Listing Optimization & Merchandising (20%)
- Create and optimize product listings for visibility and conversion
- Implement keyword research and platform-specific SEO best practices
- Optimize titles, descriptions, images, and enhanced brand content
- Conduct competitive analysis and pricing optimization
- Ensure brand consistency and catalog accuracy across platforms
Performance Analysis & Reporting (10%)
- Monitor sales, traffic, and conversion performance
- Track KPIs including revenue, sessions, buy box %, and ad performance
- Generate performance reports and dashboards
- Identify trends, risks, and growth opportunities
Operations Coordination & Issue Resolution (5%)
- Coordinate inventory, fulfillment, logistics, and customer service issues
- Support promotions, product launches, and catalog expansion
- Resolve order, refund, and operational issues affecting account health
Strategic Growth & Opportunity Identification (5%)
- Identify new sales channels, marketplaces, or category expansion opportunities
- Recommend growth strategies, advertising initiatives, and operational improvements
- Support client expansion and long-term revenue scaling efforts
Requirements
Must-Haves (Required)
- 1–3+ years of experience in eCommerce or marketplace management
- Hands-on experience with at least one major platform (Amazon Seller Central strongly preferred)
- Strong understanding of eCommerce metrics and conversion drivers
- Experience managing account health, listings, and platform compliance
- Excellent written and verbal English communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple accounts and priorities in a remote environment
Nice-to-Haves (Preferred)
- Multi-platform experience (Amazon, Shopify, Walmart, etc.)
- Amazon PPC or marketplace advertising exposure
- Experience with eCommerce analytics and keyword tools
- Agency or multi-client account management background
- International marketplace or cross-border selling experience
Tools Proficiency
Must-Haves
- Amazon Seller Central or Shopify or Walmart Marketplace
- Google Sheets or Microsoft Excel
- Slack, Email, Zoom
- Project management tools (Asana, Trello, or similar)
Nice-to-Haves
- Amazon Advertising Console, Brand Registry
- Helium 10, Jungle Scout, Keepa, or similar tools
- Inventory and repricing tools
- Google Analytics or BI dashboards
- Canva or basic design tools
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote — work from anywhere
- Generous PTO: In accordance with company policy
- Direct Mentorship: Access to global industry leaders
- Learning & Development: Continuous growth resources
- Global Networking: Work with international teams
- Health Coverage (Philippines only): HMO after 3 months (full-time)
Our Recruitment Process
- Application
- Skills Assessment
- Initial Screening
- Top-grading Interview
- Client Matching
- Job Offer
- Onboarding
Ready to Join Pearl Talent?
Join a global network of top professionals working with high-growth brands on meaningful, long-term remote opportunities. If you’re execution-driven, reliable, and ready to own outcomes, we’d love to hear from you.