Dodge Construction Network

<div><div> Dodge Construction Network (DCN) is looking for an Account Manager to join our team! The Account Manager is responsible increasing retention and expansion within our current customer accounts. The Account Manager is expected to be a proactive problem-solver with a client-centric focus. This critical role is responsible for presenting solutions and/or offering product enhancement products to existing small-medium business or mid-market General Contractors, Subcontractors, and other verticals in the commercial construction industry. This position reports directly to the Director, Regional Sales.  LocationThis is a remote role with the flexibility to work from any location in the United States. Additionally, a willingness to travel locally up to 50% for face-to-face meetings with accounts is required.  Core Responsibilities<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Seek upsell opportunities to grow current customers by selling them additional DCN products and services </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Uncover potential cancel reasons and overcome objections by reinforcing product features and value to increase customer retention</li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Contact existing clients that are up for renewal and ensure continued customer satisfaction  </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Attain all KPIs designed to improve account retention, contact rate, upsell, renewal and retention ratios  </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Follow SOPs for all account interactions within standard CRM systems and other tools  </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Participate in all job, product and industry-related training opportunities  </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Improve customer product engagement</li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Successfully execute mid-term business reviews            </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Update retention, win back, and upsell pipelines in real time and show and manage stage progression, anticipated close date, contextual notes, and estimated deal value                                                                      </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Accurately forecast monthly outcomes derived from pipeline, activity, and deal specific data summation       </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Follow up proactively to address customer usage, health, payment, and other related retention focused activities                                                                          </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Send proposals and process contracts through company systems                                                            </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Dutifully record, process and complete customer data entry through discovery and qualification process in Salesforce</li></ul> Skills and Qualifications<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">2+ years of relevant sales experience; preferably selling SaaS/technology related products or services with a track record of consistently closing new business</li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Bachelor's degree preferred and/or combination of equivalent work experience </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Superior personal integrity and ownership of outcomes                                                                            </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Strong relationship building and client-centric skills                                                                            </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Ability to coach customers on best practices; uncover pain points and recommended solutions                                 </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Have an empathetic small business growth mindset to identify meaningful opportunities for customers benefit                                                                   </li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Possess strong communication skills, both verbal and written</li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Highly organized with strong attention to detail</li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)/Web proficiency</li><li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Proficiency in Salesforce preferred</li></ul> About Dodge Construction Network Dodge Construction Network (DCN) is a solutions technology company providing an unmatched offering of data, analytics, and industry-spanning relationships to generate the most powerful source of information, knowledge, insights, and connections in the commercial construction industry. The company powers longstanding and trusted industry solutions—Dodge Data &amp; Analytics, The Blue Book Network, Sweets, IMS, and Principia—to timely connect and enable decision makers across the entire commercial construction ecosystem. Together, these solutions provide clear and actionable opportunities for small teams, both locally and regionally, to large, national enterprise firms. For more than one hundred years, Dodge Construction Network has ensured construction professionals have the information they need to build successful, growing businesses. <a></a>Salary DisclosureBase Salary range: $60,000-$70,000 + UNCAPPED COMMISSIONS This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. DCN’s compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus. For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status. Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. #LI-Remote#LI-SB1</div></div>