ApolloMed

Job Title: ACM Coordinator I Department: Health Services - ACM*Must currently reside or have resided in Hawaii We are currently seeking a highly motivated Case Management Coordinator. This role will report to an ACM Supervisor and enable us to continue to scale in the healthcare industry.  What You'll Do: <ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Responsible for member/provider outreach and notification (telephonic and/or written) utilizing department templates</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Responsible for assisting ACM nurses with member assessment and communication, which includes but is not limited to eligibility verification, requesting medical records, creating case, and documenting care activity</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Participate in all health plan and department meetings and trainings as applicable</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Assist with health plan audit preparation</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Meet standard benchmarks with performance objectives</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Provide ongoing support and mentorship to other team members as needed.</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 8.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Answer inbound phone queue calls timely to assist members and/or providers.</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Assist in delegated projects and assignments</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Perform other duties, projects and actions as assigned</li></ul> Minimum Qualifications:   <ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 8.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">High school diploma OR GED</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 8.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Experience using Microsoft applications such as Word, Excel, and Outlook</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 8.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Experience working in healthcare setting preferred</li></ul>  You're great for this role if: <ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Previous experience with Case Management</li><li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 8.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Experience working in a MSO/IPA/Health Plan</li><li style="background-color: rgb(255,255,255);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 45.25pt;padding-left: 9.5pt;text-indent: 0.0pt;">Able to speak and understand Tagalog or Ilocano (Preferred)</li></ul>  Who We Are: Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.  Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.  Our Values: <ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;list-style-position: inside;margin: 0.0pt 0.0pt 0.0pt 54.0pt;text-indent: 0.0pt;">       Put Patients First  </li><li style="font-family: serif;font-size: 10.0pt;list-style-position: inside;margin: 0.0pt 0.0pt 0.0pt 54.0pt;text-indent: 0.0pt;">       Empower Entrepreneurial Provider and Care Teams  </li><li style="font-family: serif;font-size: 10.0pt;list-style-position: inside;margin: 0.0pt 0.0pt 0.0pt 54.0pt;text-indent: 0.0pt;">       Operate with Integrity & Excellence  </li><li style="font-family: serif;font-size: 10.0pt;list-style-position: inside;margin: 0.0pt 0.0pt 0.0pt 54.0pt;text-indent: 0.0pt;">       Be Innovative  </li><li style="font-family: serif;font-size: 10.0pt;list-style-position: inside;margin: 0.0pt 0.0pt 0.0pt 54.0pt;text-indent: 0.0pt;">       Work As One Team </li></ul> Environmental Job Requirements and Working Conditions:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 0.0pt 44.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">This position is remotely based in the U.S. The home office is located in Monterey Park, CA.</li><li style="color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 0.0pt 44.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Employees must be able to work standard business hours in Hawaii Standard Time (HST)</li></ul>  Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.  Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.