Empyrean Benefit Solutions

The Annual Enrollment Client Service Representative�provides high quality client and member-focused service using knowledge�of plans, products, systems, and procedures to meet or exceed client and member expectations.Answering questions and resolve issues based on phone calls, e-mails, and internet inquiries from members and clients; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution. Qualifications:<ul><li>Must be available to work an 8 hour shift anytime between 7:00am - 7:00pm, Monday through Friday. �We will not be able to work around school schedules.</li><li>Must Pass Typing and�Grammar�- 35 words per minute</li><li>Must Pass Background Check</li><li>Assignment will be from September 2024 through January/February 2025</li><li>Successful candidates must demonstrate a strong customer service focus with previous inbound call center experience.</li><li>Effective verbal and written communication skills.</li><li>Attention to detail and accuracy.</li><li>Analytical skills.</li><li>Positive, helpful approach to problem solving.</li><li>Excellent listening and probing skills.</li><li>Intermediate skills in Microsoft Office Suite including Excel.</li></ul>Responsibilities:<ul><li>Answers questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.</li><li>Research and respond to enrollment issues.</li><li>Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.</li><li>Receive, distribute and/or own tasks including resolution and appropriate customer support.</li><li>Effectively document and track contacts with participants, clients and vendors.</li><li>Ensure all interactions with customers (both internal and external) are professional and courteous.</li><li>Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.</li><li>Educate participants, clients and others on self-service options.</li><li>Assist in preparation of daily, weekly or monthly reports.</li><li>Update member data including dependents, change of addresses, etc., ensuring data integrity.</li><li>Completes tasks, generates letters and files associated paperwork.</li><li>Effectively interact with all team members for purpose of resolving participants' or clients' needs.</li><li>Special projects and other duties as assigned.</li></ul>