Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. The company was established by former US Department of Defense and Intelligence security experts and leverages its real-world cyber experience and knowledge of malicious tradecraft to help MSPs safeguard their infrastructure and operations. 

Offering the only world-class, nation state-grade cybersecurity ecosystem, Blackpoint serves the MSP community using its own proprietary security operations and incident response platform, SNAP-Defense, which is available as a product or as a True Managed Detection and Response (MDR) service. Blackpoint not only detects breaches earlier than any other solution on the market, but its dedicated MDR security analysts work 24/7 to combine network visualization, insider threat monitoring, anti-malware, traffic analysis, and endpoint security in one rapidly deployed service to monitor and detain threats before it's too late.  
 
In addition to its MDR services, Blackpoint is launching LogIC, its new logging with integrated compliance service to help MSPs and their clients satisfy cyber compliance requirements, including assessments and audits. With simple push-button setup, LogIC’s hyper-efficient logging architecture and self-service web application allows you to generate compliance reports and manage all aspects of event and log collection. Streamline how you prepare for audits and know exactly where you are already covered without compromising your security posture.  
 
Blackpoint Cyber continues to work hard to deliver an end-to-end, effective cybersecurity ecosystem to the MSP community. The mission? Provide absolute, unified detection and response services for MSPs of all sizes to combat a constantly changing threat landscape. 

We’re winning the unfair fight. Are you? Learn more at www.blackpointcyber.com.

Blackpoint Cyber

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode,  fueled by a recent $190m series C round. We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs), Systems Integrators (SIs), Value Added Resellers (VARs) and enterprise clients. Our agile team is in the foundational stages of building a top-tier Client Success department. We are seeking Client Success Managers who are adaptable, security-minded, and experienced in working closely with partners and clients as it relates to their security stack. This is a unique opportunity to define and shape the role and team, with significant growth potential.  As a Client Success Manager, you will play a key role in ensuring our clients and partners derive the maximum value from our cybersecurity solutions. Reporting to the Director of Client Success, you will work closely with Support, Account Management, and Revenue Operations teams. This position is well-suited for someone who enjoys working in a fast-paced startup environment and is ready for a career-defining challenge. This is a remote role within the US, preference to Columbia, MD area. What You’ll Do:  <ul style="min-height:1.5em"><li>Client engagement: Work closely with partners to ensure that clients achieve significant value from our products. </li></ul><ul style="min-height:1.5em"><li>Onboarding: Lead the onboarding of new partners and clients, ensuring a smooth transition and immediate value realization.</li><li>Escalation Management: Manage client escalations effectively, driving issues to resolution.</li><li>Billing &amp; Licensing: Handle billing issues and licensing discussions with transparency and fairness.</li><li>Security Expertise: Use your security background to offer specialized guidance and build strong client relationships.</li><li>Collaboration: Work with sales teams to forecast renewals, churn, and upsell opportunities.</li><li>Product Adoption: Drive product adoption across client organizations to ensure high renewal rates and strong Net Promoter Scores (NPS).</li><li>Process Improvement: Adapt to evolving processes and contribute to continuous improvement initiatives.</li></ul>What We’re Looking For:<ul style="min-height:1.5em"><li>A minimum of 3 years in client success, preferably within cybersecurity.</li><li>Experience working with partners and a solid understanding of the security landscape.</li><li>Ability to work autonomously, including in remote settings.</li><li>Strong technical skills combined with excellent communication abilities and a curious mindset.</li><li>Bachelor’s degree or equivalent experience.</li></ul>Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races,  colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital  status, or any other legally protected status. We are committed to equality of opportunity in all  aspects of employment.  For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.