20four7VA provides end-to-end virtual assistant (VA) services to small-to-medium sized businesses and freelance business owners. Our full-service solution includes VA hiring, training, onboarding, time tracking, monitoring, and payment processing.

We provide high-quality virtual assistant services to clients from all over the world at a low cost. We invest a lot of time, effort, and resources to find the right people with the right skills and the right mindset for our clients. We know and understand the challenge of effectively managing a business and we are eager to help.

We DISCOVER talented and dedicated VAs from all over the world.
We HIRE people with the right combination of skills, talents, and attitudes.
We TRAIN our VAs and equip them with the right tools and knowledge.

With our VA Management Website and App our clients can manage their virtual assistant or virtual assistant team more easily.

We are committed to helping our clients scale their businesses successfully in the way that we know best — through virtual staffing. For more information, go to www.20four7VA.com or email us at info@20four7va.com.

20four7VA

<p><strong>IMPORTANT NOTE:</strong> If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the <a href="https://20four7va.breezy.hr/team/signin">20four7VA Team Portal</a>, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.</p>
<p>You don't need to type all the information in the application form, <u><strong>upload your resume first</strong></u> and see the magic!<br><br>If you are interested in the job, click APPLY TO POSITION.</p>
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<h2><u><strong>CPT-7589 Business Support Virtual Assistant</strong></u></h2>
<p>Service: Business Support VA<br>Experience Level: Junior-Senior <br>Hours/Week: Full-Time, 40 hours/week<br>Shift Time Zone: EST<br>Shift Hours: 10 AM – 7 PM EST for the first 3 months, then it might change (within EST business hours)<br>Shift Days: Weekdays (then weekends if needed)<br><br>Gender Preference: No<br>Accent Preference: Neutral Accent<br>Number of VA's: 3</p>
<h2><strong>Key Responsibilities</strong></h2>
<ul><li>Handle high volumes of incoming calls, providing prompt and professional service.</li><li>Resolve customer issues, utilizing de-escalation techniques when necessary.</li><li>Manage multiple tasks and customer interactions simultaneously while maintaining attention to detail.</li><li>Communicate clearly and effectively to ensure a positive customer experience.</li></ul>
<h2><strong>Must-have Requirements</strong></h2>
<ul><li>Proven experience in a busy call center, handling multiple calls concurrently.</li><li>Strong background in customer service, including issue resolution and de-escalation.</li><li>Ability to multitask efficiently in a fast-paced environment.</li><li>Excellent verbal and written communication skills.</li><li>Reliable high-speed internet connection with a backup solution.</li><li>Two-monitor setup from the first day to optimize productivity.</li></ul>
<h2><strong>Preferred Location</strong></h2>
<ul><li>Candidates residing in urban areas, enabling alternative work arrangements in case of power or internet disruptions.</li></ul><p>CLIENT INDUSTRY: Hardware and Home Improvement </p>
<h2><strong>Business Improvement</strong></h2>
<ul><li>Customer Engagement</li><li>Report Generation</li><li>Business Communication</li><li>KPI Generation &amp; Tracking</li><li>Market Research</li><li>Data Quality Checking</li><li>Reviewing Documents</li><li>Process Documentation</li><li>Training Assistance</li></ul>
<h2><strong>Construction Administration</strong></h2>
<ul><li>Administrative Support</li><li>Business Support</li><li>Finance Support</li><li>Marketing and IT Support</li></ul>
<h2><strong><u>Experience in any of these applications/software</u></strong></h2>
<ul><li>Microsoft Office Suite (Word, PowerPoint, and Excel)</li><li>Google Applications (Google Docs, Google Sheets, Google Form, Google Slide, etc), cloud services, and other technology tools</li><li>Any CRM</li><li>Any project management application</li></ul>
<h2><strong><u>Preferred skills</u></strong></h2>
<ul><li>Highly organized and able to multitask and work well with fast-paced directions and instructions</li><li>Able to manage time effectively and efficiently</li><li>Able to organize and manage large amounts of files, tasks, schedules, and information</li><li>Self-directed and able to work without supervision</li><li>Excellent verbal and written communication skills</li><li>Strong customer service and presentation skills</li></ul>
<h2><strong>Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.</strong></h2>
<h3><strong>What we offer:</strong></h3>
<ul><li>Competitive rates</li><li>Weekly payments</li><li>Annual rate increase (based on performance)</li><li>Paid time off</li><li>Paid holidays</li><li>Various open roles are available</li><li>Free training and upskilling</li><li>Constant support and guidance from managers and mentors</li><li>Clear schedules and guidelines</li><li>A vibrant community always ready to support you</li><li>And more!</li></ul>
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