Remote Talent LATAM

&lt;div&gt;&lt;strong&gt;Our client:&lt;/strong&gt;&lt;br&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;Our client is an e-commerce company located in Canada focused on providing affordable, high-quality products primarily in the Baby, Mom, and Health Care categories. They operate on a global scale, working with major retailers like Walmart, Macy&#39;s, and Best Buy to reach customers in over 30 countries.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;Role Overview:&lt;/strong&gt;&lt;br&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;We are seeking a Customer Care Representative who excels at working independently and efficiently resolving customer inquiries. The ideal candidate will have a solid background in in Zendesk and e-commerce , and will be responsible for managing customer support tickets, emails, and navigating multiple e-commerce platforms. This role requires a self-driven, proactive individual with a strong commitment to delivering exceptional service and ensuring customer satisfaction at every step.&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/div&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Maintaining a positive, empathetic and professional attitude toward customers at all times.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Responding promptly to customer inquiries.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Communicating with customers through various channels (Emails, chats, and phone calls)&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Acknowledging and resolving customer complaints.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Knowing our client&#39;s products inside and out so that you can answer questions.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Processing orders, forms, applications, and requests.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Keeping records of customer interactions, transactions, comments and complaints.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Communicating and coordinating with colleagues as necessary.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Providing feedback on the efficiency of the customer service process.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Ensure customer satisfaction and provide professional customer support&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Accomplished customer service professional: Skilled in handling diverse inquiries with a proven record of excellence.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Tech-savvy and adaptable: Positive, friendly demeanor.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Strong verbal and written communication skills.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Self-motivated team player: Excels in both independent and collaborative settings.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Exceptional listening skills: Provides swift and effective solutions to customer needs.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Advanced troubleshooting skills: Approaches challenges with a persistent, solutions-oriented mindset.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Efficient multitasker: Prioritizes responsibilities for timely issue resolution.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Team-focused achiever: Fosters positive collaboration and contributes to shared goals.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;3+ years of prior work experience with online web customer support via voice software, email ticketing system, live chat, and other CRM systems.&amp;nbsp;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Prior experience in Zendesk Ticketing system, ShipStation and e-commerce.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits:&lt;/strong&gt;&lt;br&gt;&lt;br&gt;100 % Remote work environment&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Monday to Friday, EST (Regular Business Hours)&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Salary: $1,000USD&amp;nbsp;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;10 days of casual leave per year.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Government holidays as per the respective country of residence.&lt;br&gt;&lt;strong&gt;&lt;br&gt;Only LATAM Candidates&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;