Curri

Curri is seeking a Customer Service Representative to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced, tech environment. We are looking for passionate, driven, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies. This position requires occasional weekends.&nbsp;\n What you will do:<ul><li>Answer customer calls efficiently, with the goal of achieving a 100% answered rate.</li><li>Provide exceptional support and assist customers and drivers with inquiries.</li><li>Be agile and flexible, assisting with tasks such as chats, outbound calls and delivery dispatching when required.</li><li>Become a Curri expert to fully support customers and guide them through any aspect of their delivery.</li><li>Ensure clear and effective communication to address any customer concerns or issues.</li><li>Collaborate with the team to provide feedback and improve the customer call experience.</li></ul> What you need to have:<ul><li>Fun personality, positive attitude, eagerness to learn</li><li>Excellent written and verbal communication skills</li><li>Top-notch customer service skills</li><li>Proficient in G-Suite (Google Docs, Google Sheets)</li></ul> What's in it for you?<ul><li>You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work.</li><li>There is no work/life—there is only life and want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work.</li><li>We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.</li></ul> \nWho are we? We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides a modern logistics platform for construction, industrial, and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds paired with industry-leading technology. Curri was founded in 2018 and was a part of the YC S19 Batch. Employees work out of our office in Ventura, CA, but the majority of our fast-growing start-up operates remotely, with over 100 employees spread across the United States. We're solving a massive, global problem of inefficiency in the construction and industrial supply chain. Find out more at <a rel="noopener noreferrer" class="postings-link" href="http://curri.com">curri.com</a>. Be sure to follow us on&nbsp;<a rel="noopener noreferrer" class="postings-link" href="https://twitter.com/curri">Twitter</a>,&nbsp;<a rel="noopener noreferrer" class="postings-link" href="https://www.linkedin.com/company/curri">LinkedIn</a>,&nbsp;<a rel="noopener noreferrer" class="postings-link" href="https://www.facebook.com/teamcurri/">Facebook</a>&nbsp;and&nbsp;<a rel="noopener noreferrer" class="postings-link" href="https://www.instagram.com/teamcurri/?hl=en">Instagram</a>.