Houseful

At Houseful, we’re here to help everyone make intelligent decisions about their homeDo the best work of your life!Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa, Mojo and Prime location.&nbsp; Together were creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market.&nbsp; There’s never been a better time to join us. Reporting into the Director of Corporate Agency and New Homes, the Customer Success Consultant will be responsible for building, supporting and assisting client relationships for some of the UK’s largest Housebuilders &amp; Estate Agents.The purpose of our Customer Success team is to ensure our customers realise more value from their Zoopla membership. In this role, you are an advocate for providing the best possible customer outcomes through the delivery of engaging, meaningful and value added and support content to our customer base.We want to make Houseful&nbsp; more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed. We’re reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.You will be responsible for the creation and delivery of best practice guidance and advice, and for developing meaningful relationships with a broad customer base.&nbsp; Whilst also assisting the Account Management team with quotes, processing order and creative assets, product performance feedback and assisting with client queries,Key responsibilities<ul> <li>Develop customer relationships that promote retention and loyalty.</li> <li>Connect with our customers through a variety of technology (including video recordings and email) to provide rich insight on their portfolio performance across the Zoopla product suite.</li> <li>Offer guidance and best practice advice to help customers better use the tools available to them.</li> <li>Partner with our sales account management and customer support teams to ensure our customers are supported by the right person at the right time throughout their journey.</li> <li>Monitoring lapsing contracts/purchase order numbers and liaising with agencies and builders to renew</li> <li>Supporting with the collection of creative assets for AdReach and Email campaigns</li> <li>Monitoring and processing inbound client booking requests for email campaigns</li> <li>Assisting with onboarding and contractual setup of new developments and branches</li> </ul>Requirements<ul> <li>Have a proactive mindset and be a self starter who is driven to achieve outcomes for your customers.</li> <li>Be curious and display empathy for our customers.</li> <li>Be confident talking to how technology can be used to deliver meaningful business impact.</li> <li>Have relevant experience in or a passion for real estate, property marketing, online advertising or technology.</li> <li>Possess exceptional communication skills, both written and verbal.</li> <li>Be confident presenting materials / providing tutorials on camera, over the phone and in writing.</li> <li>Be confident using technology and be a fast learner.</li> <li>Attention to detail in preparing client information and ensure a ‘get it right first time approach’</li> </ul>Desired skills<ul> <li>Experience in or passion for/understanding of real estate industry.</li> <li>Experience with Zoopla product and services.</li> <li>Experience with Salesforce, Excel, G Suite and other content and video platforms</li> </ul>There’s always room to grow and learn with our roles so please don’t be put off if you don’t have all of these skills and experiences. It’s more important that you’re passionate about our mission to improve the home moving and owning experience for everyone.Benefits<ul> <li>Everyday Flex - greater flexibility over where and when you work</li> <li>25 days annual leave + extra days for years of service</li> <li>Day off for volunteering &amp; Digital detox day</li> <li>Festive Closure - business closed for period between Christmas and New Year</li> <li>Cycle to work and electric car schemes</li> <li>Free Calm App membership</li> <li>Enhanced Parental leave</li> <li>Fertility Treatment Financial Support</li> <li>Group Income Protection and private medical insurance</li> <li>Gym on-site in London – or membership in regional offices</li> <li>7.5% pension contribution by the company</li> <li>Discretionary annual bonus up to 10% of base salary</li> <li>Talent referral bonus up to £5K</li> </ul>