ShowMojo

<h3> <a href="http://showmojo.com" rel="nofollow noreferrer noopener" class="external"></a>About the Role</h3><p>As a Customer Success Lead, you will play a pivotal role in driving customer satisfaction, retention, and growth for ShowMojo, a SaaS company and leasing automation platform in the Prop Tech space. To learn more about us visit: <a href="http://showmojo.com" rel="nofollow noreferrer noopener" class="external">showmojo.com.</a> You will be responsible for managing a portfolio of key accounts, identifying opportunities for upselling and cross-selling, and mitigating churn. This role requires a strong understanding of our product, excellent communication skills, and a passion for building long-lasting customer relationships.</p><p></p><h3>Values</h3><p>ShowMojo strives to connect individuals that closely align with our values:</p><ul> <li>Do you have the confidence to exchange opinions in an open environment with respectful candor?</li> <li>Are you self-directed and able to proactively solve problems?</li> <li>Do you pride yourself on showing up prepared and feel personal responsibility to see your accountabilities through to completion?</li> </ul><p>If this resonates with your personal values, we would like to have a career discussion with you.</p><p></p><h3>Responsibilities</h3><ul> <li>Customer Relationship Management: </li> <ul> <li>Build and maintain strong relationships with key accounts.</li> <li>Proactively identify and address customer needs and pain points.</li> <li>Conduct regular business reviews and check-ins with key accounts.</li> </ul> <li>Customer Success Strategy: </li> <ul> <li>Develop and implement a comprehensive customer success strategy aligned with company goals.</li> <li>Track key metrics and analyze customer data to identify trends and opportunities.</li> <li>Collaborate with cross-functional teams to improve customer experience and product adoption.</li> </ul> <li>Churn Reduction: </li> <ul> <li>Proactively identify at-risk customers and develop tailored retention plans.</li> <li>Conduct thorough churn analysis to understand root causes and implement preventive measures.</li> <li>Work closely with customer support and sales teams to resolve issues and improve customer satisfaction.</li> </ul> <li>Upselling and Cross-Selling: </li> <ul> <li>Identify opportunities for upselling and cross-selling within existing accounts.</li> <li>Develop and execute targeted sales campaigns to drive revenue growth.</li> <li>Collaborate with the sales team to close deals and ensure smooth transitions.</li> </ul> <li>Event Management: </li> <ul> <li>Represent the company at 4-6 industry tradeshows per year.</li> <li>Plan and execute effective trade show strategies to generate leads and build brand awareness.</li> <li>Manage logistics and coordinate with marketing and sales teams to ensure successful event participation.</li> </ul> </ul><p><strong>Requirements</strong></p><ul> <li>5+ years of experience in customer success, account management, or a related field.</li> <li>Proven track record of managing key accounts and driving customer satisfaction.</li> <li>Strong understanding of SaaS business models and metrics.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to build strong relationships with customers at all levels.</li> <li>Strong analytical and problem-solving skills.</li> <li>Experience with CRM and customer success tools.</li> <li>Willingness to travel for industry events and customer visits.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive salary and benefits package.</li> <li>Remote work opportunities.</li> <li>Opportunities for professional growth and development.</li> <li>Collaborative and supportive work environment.</li> </ul><p></p><p>If you are a passionate and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply.</p>