Empyrean Benefit Solutions

<div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">The Empyrean Digital Strategist is accountable for the client satisfaction, relationship, and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. This position is accountable for developing and executing a digital strategy that aligns employee needs with client business priorities. Within the responsibility of building client relationships enterprise-wide at executive levels, the Empyrean Digital Strategist will analyze user experience data, manage digital projects, reporton planned and current strategies, lead effective digital mobile strategies, and ensure that client app projects are executed within timelines. </span>   </div><div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">The Digital Strategist works closely with Empyrean’s App Design, Creative Design, Implementation, and Technology Teams to accomplish these tasks. The Digital Strategist’s focus is on client relationship, project management, and helping clients achieve engagement strategy priorities and initiatives using our proprietary code free platform.</span>   </div><div>  </div><div>  </div><div>  </div><div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></b><span style="font-family: Calibri , sans-serif;"> <span></span></span>  </div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr />  </div><ul><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Build and manage trusted client partnership; manage client satisfaction</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Lead client meetings and engagement strategy sessions</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Monitor and provide guidance on user analytics, establishing and achieving app download milestones</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Integrate employee benefits and programs into digital initiatives</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Develop and manage effective push campaigns</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Manage app designs and content, including tags</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Provide design direction to promote a client branded user experience</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Establish client digital initiatives that align employee needs with business priorities</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Ensure the quality delivery of all services as per the client’s Statement of Work</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Create and maintain client Task List, Engagement Strategy, Quality Assurance, Files/SSO, Open Enrollment, New Year tasks for each client</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Responsible for ensuring that the testing of all new files, app pages, and technology advancements are completed, and issues are brought to managers</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Perform other duties as assigned</span></li></ul><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;"></span></b>  </div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">NONESSENTIAL DUTIES AND RESPONSIBILITIES</span></b>  </div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr />  </div><ul><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Participate in Business Development Activities, such as client demos and app page templates/experiences</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Must maintain HIPAA certification</span></li></ul><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;"></span></b>  </div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">REQUIRED SKILLS AND ABILITIES</span></b><span style="font-family: Calibri , sans-serif;"> <span> </span></span><span></span>  </div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr />  </div><ul><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Strong knowledge of employee benefits, and able to interpret a client’s benefit guides and plans</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Quality assurance efficiency with attention to detail</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Team motivator with solid interpersonal communication skills</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Excellent customer focus/service orientation; confidence to lead teams and client virtual meetings</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Excellent written and verbal communication skills</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Proactive in working and resolving conflicts among team members</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Strong organizational skills</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Apple software and MS Office suite skills</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Continuous improvement and teamwork mindset</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Able to influence others, individually and in group settings, to obtain client commitment and grow business opportunities</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Ability to be flexible and change with environment, industry, and business demands</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Proven ability to establish a build plan and able to manage to it to meet deadlines</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Proactive in working and resolving conflicts among team members</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Proficient in coaching others</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">People-first mindset</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Be helpful/supportive/collaborative</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Be self-motivated and able to work remote / independent</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Be flexible and maintain a work-life balance – know how to prioritize your work for maximum impact</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Be dedicated to continuous learning and proactive skill acquisition</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Problem-solving mindset</span></li></ul><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;"></span></b>  </div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS</span></b><span style="font-family: Calibri , sans-serif;"></span>  </div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr />  </div><ul><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Bachelor’s degree preferred but not required</span></li><ul><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">In lieu of bachelor’s degree, equivalent years of experience in human resources, benefits administration, or a related field </span></li></ul><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Understanding of health and welfare benefits</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Apple software and MS Office suite skills</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Knowledge of project management tools, preferably Asana</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered</span><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;"></span></li></ul><div style="background: white;margin: 0.0in 0.0in 0.0in 35.25pt;"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;"></span>  </div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;"></span></b>  </div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">OTHER REQUIREMENTS</span></b><span style="font-family: Calibri , sans-serif;"></span>  </div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr />  </div><ul><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Ability to travel on as needed basis (up to 10%)</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Must be available outside of core business hours on as needed basis</span></li></ul><div style="margin-left: 17.25pt;"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;"></span>  </div><div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;"></span>  </div><div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: rgb(227,108,10);"></span>  </div><div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any time </span><span style="font-family: Calibri , sans-serif;"></span>  </div><div>  </div> <div style="margin: 0.0in;font-family: Calibri;font-size: 11.0pt;">#LI-RZ1  </div><div style="margin: 0.0in;font-family: Calibri;font-size: 11.0pt;">#LI-Remote </div> </div>