Remote Talent LATAM

&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;About Our Client&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;br&gt;We are a performance agency behind category-leading and disruptive brands like Instacart, Lowe&#39;s, Huel, and Sakara. We help startups, scale-ups, and public companies grow fast and profitably. We&#39;re committed to the result: YOUR growth.&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;strong&gt;Role Overview:&lt;/strong&gt; &lt;br&gt;As the eCommerce Operations Coordinator (TikTok Shop), you will be instrumental in onboarding new clients onto TikTok Shop while managing the entire lifecycle from getting products listed, customer support, and general shop operations. Your primary objective is to maintain a 5-star shop health score and monitor activities that can improve overall shop health. You’ll be in charge of managing late shipments, inventory levels, negative reviews, customer returns, and replying to customer messages. This role is crucial in building TikTok Shop into a viable growth channel for our clients since TikTok requires a positive health score to achieve scale on the platform. You’ll report directly to a Sr. Account Manager.&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/div&gt;&lt;ul&gt;&lt;li&gt;Launch new clients onto TikTok Shop and manage the onboarding process&lt;/li&gt;&lt;li&gt;Manage the shop operations for 5+ &amp;nbsp;premium TikTok Shop clients&lt;/li&gt;&lt;li&gt;Monitor shop health score and maintain 5 stars by managing negative reviews and late dispatch rates&lt;/li&gt;&lt;li&gt;Maintain a 24-hour response rate on all customer communications&lt;/li&gt;&lt;li&gt;Manage late shipments&lt;/li&gt;&lt;li&gt;Monitor inventory levels and alert clients when they are low&lt;/li&gt;&lt;li&gt;Lead the customer support operations&lt;/li&gt;&lt;li&gt;Respond to negative reviews&lt;/li&gt;&lt;li&gt;Manage customer messages and maintain a 100% response rate daily&lt;/li&gt;&lt;li&gt;Send 1:1 messages to customers to facilitate positive reviews&lt;/li&gt;&lt;li&gt;Manage and send promo codes to customers that leave positive reviews&lt;/li&gt;&lt;li&gt;Collaborate with account managers and influencer coordinators to grow our client accounts into long-term partnerships&lt;/li&gt;&lt;li&gt;Continuously identify opportunities for improvement and innovation to enhance client success&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/div&gt;&lt;ul&gt;&lt;li&gt;3+ years of experience in eCommerce or brand management including managing storefronts on TikTok Shop, Amazon, Shopify, Walmart, Target, or eBay&lt;/li&gt;&lt;li&gt;Experience managing a website, inventory management, or order fulfillment&lt;/li&gt;&lt;li&gt;Account management, project management, or a related field, preferably within the marketing or advertising industry&lt;/li&gt;&lt;li&gt;Strategic Ownership: Spot and troubleshoot issues across 5+ clients&lt;/li&gt;&lt;li&gt;2+ years of customer service experience managing client communications and online support tickets&lt;/li&gt;&lt;li&gt;Experience working at a fast-paced startup, eCommerce brand, or marketing agency&lt;/li&gt;&lt;li&gt;Excellent communication and interpersonal skills&lt;/li&gt;&lt;li&gt;Proven track record of managing multiple client relationships and delivering successful projects&lt;/li&gt;&lt;li&gt;Ability to work effectively in a remote, fast-paced environment&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;strong&gt;Compensation:&lt;/strong&gt;&lt;/div&gt;&lt;ul&gt;&lt;li&gt;Budget: $1500-$2000&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;If you have the experience and the passion for managing eCommerce operations, especially on platforms like TikTok Shop, Amazon, and Shopify, we would love to hear from you!&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;br&gt;&lt;/div&gt;