Lee Hecht HarrisonLHH logo

<div><div><div style="border-bottom-color: rgb(146,39,143);border-bottom-style: solid;border-bottom-width: 1.0pt;clear: both;margin: 0.0pt 0.0pt 15.0pt;"><a></a><img src="data:image/png;base64,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" width="113" height="60" alt="" style="" />Engagement Specialist</div>We are looking for an engagement specialist that will be the first point of contact for our clients. The successful candidate will be able to educate individuals about their LHH career transition services and connecting them to resources based on their needs. They will be mindful to the emotions that our clients are experiencing regarding the uncertainty they face about their future. Reporting Relationships:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 10.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Reports to the NA, Engagement Performance &amp; Quality Manager</li></ul>Location:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 10.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Remote</li></ul>In this role you can expect toKey Accountabilities<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Demonstrate knowledge of all LHH programs, features, and benefits during phone calls.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Provide professional and timely follow up to all client and individual inquiries.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Manage individual expectations by clearly communicating next steps and timing.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Meet and/or exceed established engagement KPI metrics.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Adhere to established outreach protocols.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Accurately and properly document engagement efforts in ORBIT.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Utilizing software, databases, scripts, and tools appropriately.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Adhering to all company policies and procedures.</li></ul> All About You<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">High school diploma or equivalent</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Prior customer service/sales experience</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Professional and articulate voice</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Excels working in a fast-paced environment with evolving business needs.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Able to work a set Monday-Friday schedule.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Home office that is noise and distraction free</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Computer with USB headset</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Internet with a wired Ethernet connection to PC/Laptop</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">LinkedIn Profile</li></ul> What we offer<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Growth opportunities within a human resources global leader</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">We prioritize learning to stay agile in an increasingly competitive business environment.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">We foster an open-minded environment where people spark new ideas and explore alternatives.</li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">Paid Training </li><li style="font-family: serif;font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 10.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">$22 per hour</li></ul><div style="border-bottom-color: rgb(146,39,143);border-bottom-style: solid;border-bottom-width: 1.0pt;clear: both;margin: 0.0pt 0.0pt 15.0pt;"> About LHH</div>The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next. LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning &amp; Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.  LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone. A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us. This is LHH.Ready for Next.<a style="color: rgb(0,102,255);" href="http://www.lhh.com">www.lhh.com</a>LHH is an Equal Opportunity Employer/Veterans/Disabled. For additional information on our Diversity and Inclusion policy, please consult the following link:  <a href="https://www.lhh.com/us/en/diversity-and-inclusion">https://www.lhh.com/us/en/diversity-and-inclusion</a></div></div>