Since 2004, Hostinger has been a web host on a mission to break down all barriers to achieving success online. Everyone can unlock the power of the internet, and we are committed to making this happen.

With nearly 1,000 employees worldwide, we’ve established a growth-focused workplace culture that brings out the best in everyone. Are you someone who takes ownership of projects? Do you have a thirst for knowledge and an eye for detail? Is being proactive and assertive something that comes naturally to you? 

We’d love to hear from you!

Hostinger International

Hostinger

Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 high-spirited professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life. We are looking for an Experienced Customer Success Specialist to join our Customer Success Team. Are you at your strongest while troubleshooting broken websites, and eager to learn more about web hosting? Do you know the difference between index.php, error 403, and SSH (WP-CLI)? Do you know how to move a WordPress website, or better yet, have you done it at your previous job, during your studies, or simply out of curiosity? Do you believe that customers deserve more than just support? Are you willing to go above and beyond to help them succeed? We've got a match! Are you getting excited? Keep reading to learn more\n What you will do:<ul><li>Communicate with customers and solve their website-related technical issues via live chat and tickets;</li><li>Be a true ambassador, and show our customers what customer obsession is really about;</li><li>Focus on the customers’ success by offering additional services, tools, and products;</li><li>Dive deep into the world of IT by continuously polishing your technical background;</li><li>Deliver impactful work on a company scale.</li></ul> What we expect:<ul><li>C1 or native written English proficiency (a must);</li><li>Minimum 1-year work experience in the IT field, and/or IT-related studies (a must);</li><li>Experience/strong knowledge in website building, and/or troubleshooting website-related issues (a must);</li><li>Strong interpersonal skills such as proactiveness and empathy;</li><li>Hunger for learning and growing;</li><li>Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends);</li><li>A computer with the following parameters: processor - Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher;</li><li>Ability to boost the internet speed up to 50 Mbps;</li></ul> What we offer:<ul><li>Paid 5-week training course in technology, product, and communication areas;</li><li>Permanent remote work opportunity - position is fully remote;</li><li>A competitive monthly payment in USD (based on your technical experience);</li><li>Bonuses: unlimited for upselling and efficiency based on KPIs;</li><li>20 days of&nbsp;paid time off;</li><li>Regular remote team-building and OKR events;</li><li>Loads of possibilities for your personal growth: Udemy account, <a href="https://www.linkedin.com/posts/spurganealina_learning-growth-grateful-activity-6867371940517150720-Qwbq" class="postings-link">Successors Academy</a> course, Scribd subscription, etc;</li><li>Active internal promotions! 70+ talents from the Customer Success team have excelled in their positions throughout 2022!</li></ul><div> </div><div>If you feel like what you just read describes you (especially the experience and knowledge required for this role), apply today. We are looking forward to you joining our team! Take the step towards the start of your career in one of the leading web hosting companies.&nbsp;</div><div>What if you feel like this role sounds too technical for you, or you don't have the needed experience? No worries. Our Customer Success Specialists help customers with more than just highly technical issues, so we have an open role for those who want to take the first steps towards a career in IT. Take a look at the Junior Customer Success Specialists role on our career page! </div><div>There is no better time to apply than now. You will thank yourself later🤩</div> \nUnlock ambition. Apply NOW. Scale Success!