WorkMotion

Our Customer Experience FinRoll (Finance and Payroll) team is looking for a detail-oriented and motivated individual to join us as a Customer Experience Associate. In this role, you’ll be the go-to person for handling invoicing and payroll questions, ensuring our clients and talents have an exceptional experience.If you love solving problems, have strong analytical skills with a passion for delivering excellent customer service, then this is the role for you! This is an exciting chance to join a dynamic team and play a key role in our company’s growth and success.&nbsp;<h3>What you’ll do…</h3><ul> <li>Respond to client inquiries about invoices, thoroughly investigating each situation to find a solution.</li> <li>Collaborate with cross-functional teams to resolve financial discrepancies.</li> <li>Identify and report invoice errors, proactively addressing root causes to prevent future issues.</li> <li>Offer expert support to talents (our clients' employees) on payroll questions.</li> <li>Create and maintain thorough knowledge documentation for your assigned payroll regions.</li> <li>Take ownership of customer requests, ensuring timely and satisfactory resolution.</li> <li>Deliver exceptional customer service, building trust and strong relationships with clients and talents.</li> <li>Advocate for customer needs internally, driving continuous improvements in processes.</li> </ul><h3>What we're looking for…</h3><ul> <li>Excellent written and verbal communication skills in English.</li> <li>Experience in a client-facing role, ideally in a remote environment.</li> <li>Strong analytical and problem-solving skills, with an aptitude for working with data and numbers.</li> <li>Passion for delivering outstanding customer service and fostering strong relationships.</li> <li>Ability to work independently and proactively, with a results-oriented mindset</li> </ul><h3>What we offer…</h3><ul> <li>As a remote and distributed team, you can do your best work from anywhere you are the happiest</li> <li>Trust-based work – organise your own schedule. We want to celebrate results, not hours spent working</li> <li>WorkFlex - easily workation from your dream destination</li> <li>Well-Being Day - a dedicated day off to disconnect and recharge</li> <li>Subsidised gym membership subscription</li> <li>Training and development allowance</li> <li>Opportunities to get to know some of your colleagues at our offices</li> <li>Regular virtual events and annual team meetups</li> </ul>*Some benefits may vary due to local laws and regulations.<h3>Who we are…</h3>We are<a href="https://workmotion.com/" rel="nofollow noreferrer noopener" class="external"> WorkMotion</a>, an Employer of the Future.By thinking outside the border, we are revolutionizing the working world and making the dream of working from anywhere a reality. Our all-in-one HR platform redefines global onboarding and management, ensuring 100% compliant remote employment.What's great about being part of WorkMotion is that we practice what we preach – we're all about location flexibility. Joining us means embracing remote work without limits. Our passion lies in building a more globalized world and in transforming how we work in a meaningful way.** WorkMotion is an equal opportunity employer, committed to fostering an inclusive environment that embraces individuals of diverse backgrounds, genders, sexual orientations, disabilities