Empyrean Benefit Solutions

<div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">The Implementation Specialist is accountable for providing direction and project management for new clients implementing the Enspire product app. This position is crucial since it is the first step towards client satisfaction and relationship, and spans across clients with various degrees of size and complexity. We are looking for an Implementation Specialist who will bring an understanding of employee benefit plans and vendors, and a strong ability to comprehend and execute processes for a best-in-class service to our clients.</span></div><div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">The Implementation Specialist works closely with App Design, Digital Strategy, Creative Design, and Technology Teams to accomplish implementation tasks. Must be able to build client relationships enterprise-wise, lead effective project strategies, and ensure that client app projects are executed within timelines.</span></div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;"> </span></b></div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></b><span style="font-family: Calibri , sans-serif;"> <span> </span></span></div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr /></div><ul style="margin-top: 0.0px;"><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Manage client satisfaction throughout implementation</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Lead client implementation meetings and strategy sessions</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Coordinate with client and brokers/consultants to outline goals, expectations, and timeline of the new app</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Set and maintain implementation phased goals and timeline</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Coordinate with client teams and brokers/consultants to verify plan designs, member eligibility and access</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Establish file layouts and frequency; coordinate with client eligibility file vendors as needed</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Continuous mindset toward efficiency and process improvement, applying Enspire technology and processes to improve delivery and efficiency from both the client and internal Empyrean perspective. </span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Integrate employee benefits and programs into digital initiatives</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Manage app designs and content, including tags</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Provide design direction to promote a client branded user experience</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Ensure the quality delivery of all services as per the client’s Statement of Work</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Set and maintain client implementation tasks for each client in Asana</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Ensure that the testing of all new files, app pages, and technology advancements are completed, and escalate issues that need resolved</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Perform other duties as assigned</span></li></ul><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;"> </span></b></div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">NONESSENTIAL DUTIES AND RESPONSIBILITIES</span></b></div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr /></div><ul style="margin-top: 0.0px;"><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Must maintain HIPAA certification</span></li></ul><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;"> </span></b></div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;"> </span></b></div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">REQUIRED SKILLS AND ABILITIES</span></b><span style="font-family: Calibri , sans-serif;"> <span> </span></span><span> </span></div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr /></div><ul style="margin-top: 0.0px;"><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Impeccable organizational skills</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Strong knowledge of employee benefits, and able to interpret a client’s benefit guides and plans</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Quality assurance efficiency with attention to detail</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Excellent customer focus/service orientation; confidence to lead teams and client virtual meetings</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Excellent written and verbal communication skills; </span><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">communicate effectively with internal operational resources and executive management as well as external client executive teams.</span><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;"> </span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Proactive in working and resolving conflicts among team members</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Understand sense of urgency in a fast-paced and multi-tasking environment</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Continuous improvement and teamwork mindset</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Ability to be flexible and change with environment, industry, and business demands</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">People-first mindset; demonstrate clear value and support of clients and internal teams</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Be helpful/supportive/collaborative</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Be self-motivated and able to work remote / independent</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Be flexible and maintain a work-life balance – know how to prioritize your work for maximum impact</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Be dedicated to continuous learning and proactive skill acquisition</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Problem-solving mindset</span></li></ul><div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;"> </span></div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS</span></b><span style="font-family: Calibri , sans-serif;"> </span></div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr /></div><ul style="margin-top: 0.0px;"><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Bachelor’s degree preferred but not required</span></li><ul style="margin-top: 0.0px;"><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">In lieu of bachelor’s degree, equivalent years of experience in human resources, benefits administration, or a related field </span></li></ul><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Strong understanding of health and welfare benefits</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Proven ability to manage detailed processes in order to realize the overall objective</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Confident in working with and providing guidance for executive level HR teams</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Apple software and MS Office suite skills</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Knowledge of project management tools, preferably Asana</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered</span><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;"> </span></li></ul><div style="margin-bottom: 0.0in;background: white;"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;"> </span></div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;"> </span></b></div><div style="margin-bottom: 0.0in;"><b><span style="font-family: Calibri , sans-serif;">OTHER REQUIREMENTS</span></b><span style="font-family: Calibri , sans-serif;"> </span></div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr /></div><ul style="margin-top: 0.0px;"><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Ability to travel on as needed basis (up to 10%)</span></li><li><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Must be available outside of core business hours on as needed basis</span></li></ul><div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;"> </span></div><div><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time </span><span style="font-family: Calibri , sans-serif;"> </span></div><div> </div><div><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(38,50,56);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;">Equal Opportunity Employer: including disability and vets </span></span></div>