Location: Any Mercy Corps Office Location

Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position.

Position Status: Full-time, Regular, Exempt (This is a roving position that requires extensive global travel, averaging approximately 40% annually.)

Salary:

US Starting Salary for this role will be USD $64,000 to $76,000 commensurate on experience.
Based on local benchmark for candidates outside the United States.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Team

The Global Security team provides proactive, practical security support and advice to country leadership, regional security advisors, security focal points and global leadership; and rapid analysis, mitigation strategies and support during a crisis or critical incident. Global Security's goal is to build a culture of safety, security and inclusion that leverages the strength of our diverse team to protect our people and our organization.

Mercy Corps is a global team of humanitarians working together on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper. Our mission is to alleviate suffering, poverty, and oppression by helping people build secure, productive, and just communities. The Global Security team supports the agency to ensure that team members can work safely, whilst enabling programming and operations.

To ensure that team members understand the nature of safety and security risks and can manage those risks effectively, Global Security provides training in personal security, security management, crisis management, first aid and trauma care, hostile environment awareness and other key areas. Our way of training and learning draws on both digital and live methods, adopting adult learning principles and methodologies – where the perspective of the learning developer is Learner-centric, the content and learning product is accessible, relevant, memorable and works within the Learners’ regular day to day activities. As learning is continually growing and evolving, we want to be at the forefront of applying innovative learning and development methods so that Mercy Corps team members can actively make a difference in other people's lives, whilst always being safe and secure.

The Position

The successful candidate will work in the Global Security team to develop and deliver a diverse portfolio of programmes, modules and learning materials related to safety and security. This is a new role, and we are looking for someone who can confidently develop, adopt and present training material, engaging with audiences to equip them with the skills, behaviors and attitudes to operate safely in high-risk environments.

The individual should have a sound understanding of adult learning theory and the ability to deliver engaging, pedagogically sound and effective content that aligns with the Global Security’s training, learning and development objectives. We need an effective communicator who can build strong relationships with training participants. We are looking for someone who can deliver against training standards and best practices, and align with Global Security’s training, learning and development objectives.

The ideal candidate is highly proficient in English. Fluency in an additional language, such as French, Spanish, or Arabic is beneficial for the role. They should have substantial experience in the humanitarian sector, adult learning, or civil security and safety, combined with excellent interpersonal skills. This role requires extensive travel to deliver face to face training, as well as on-line delivery.

Essential Responsibilities

STRATEGY AND PLANNING

Consult with the Director of Capacity Strengthening and Training, and Regional Security Advisors to determine trends and regional training needs.
Plan, prepare, and facilitate training for team members, security focal points, senior management, on security functions, processes, responsibilities, and more, considering variances in cultural learning styles and contexts.
Support in the development and implementation of the global training strategy.
Support in the capacity strengthening of partners, adapting and developing resources where necessary. .

DELIVERY

Travel to countries to conduct training needs assessment and/or deliver training.
Confidently deliver training, interacting effectively with stakeholders and participants.
Contextualize the training provided and ensure consistency of messages delivered through all training materials.

QUALITY ASSURANCE

Support in the monitoring and evaluation of training to determine its effectiveness and, if necessary, propose changes to the content.
Maintain a documentation review cycle to ensure training content remains accurate and up to date with processes and procedures.
Evaluate the learning experience (using LMS data, pre and post survey assessments, etc) to identify actionable insights to drive continuous improvements in learning.
Actively update technical, language, and process changes to existing courses as needed, to maintain currency.
Contribute to the drafting of reports sent to senior management to evidence the value of training being delivered.

TRACKING AND MONITORING

Ensure documentation and statistical data on training is maintained and archived in an orderly and accessible manner.
Support in the review and analysis of data relating to completion/attendance of courses.

SAFEGUARDING RESPONSIBILITIES

Actively incorporate safeguarding into recruitment processes, identifying and mitigating risks.
Uphold Mercy Corps’ values by respecting the dignity and well-being of team members and participants.
Foster open communication within the team and promote the use of reporting mechanisms for any concerns.

Supervisory Responsibility

The Roving Security Trainer has no supervisory responsibilities.

Accountability

Reports Directly To: Director of Capacity Strengthening and Training, Global Security

Works Directly With: Global Security team members and other learning and development counterparts across the agency.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

Bachelor’s degree (or equivalent) and 4+ years of experience in the humanitarian sector, adult training (including educational engineering) and/or civil safety and security;

Strong understanding of security risk management and risk assessment processes.

Experience working in high-risk areas, including disasters and fragile and conflict-affected states.

Experience in organizing and facilitating adult training and public speaking.

Experience in NGO safety and security management, personal security, humanitarian access and negotiation.
Ability to interact effectively at all levels and across diverse cultures.

Ability to work independently and remotely.

Excellent planning, management and coordination skills, excellent organizational skills and high attention to detail.
Ability to quickly learn and utilize new techniques and technologies, as required.
Ability to exercise independent judgment and decision-making skills.
Proficiency in English (spoken, written, and reading) is required. Fluency in an additional language, such as French, Spanish, or Arabic, is a plus.

Prepared to travel with flexibility and at short notice (Approximately one-week notice)

Recognized training qualification (desirable)

Success Factors

The successful candidate will be passionate about applying learning practices in a humanitarian organization, and will be able to work closely with a diverse team to adapt materials and methodologies to ensure the best training across varied contexts. S/he will demonstrate exceptional presentation skills and strong project management abilities, demonstrating integrity and professionalism, and work independently and cooperatively with team members.

The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, are committed to the values and mission of Mercy Corps, thrive in evolving and changing environments and make effective interpersonal and cross-cultural communication skills a priority in all situations.

Living Conditions / Environmental Conditions

This position is open to any Mercy Corps office location, extensive remote and travel for work is expected, sometimes at short notice (approximately one-week notice).

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a business trip to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.