Anthology

Senior Customer Renewal Specialist Remote - United States The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com.  The Anthology Global Renewals team is focused on partnering with our internal field team and our strategic partners to secure long-term relationships with our customers with a focus on improving our customers' experiences with Anthology and expanding on the broad range of innovative products/services which will deliver continuous improvement in their learning ecosystem.  Primary responsibilities will include:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Acting on behalf of Anthology as the primary sales interface for renewals with our partners and customers</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Working with the internal account management and sales teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology’s corporate strategies</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">This role requires approximately 25% travel</li></ul> The Candidate:Required skills/qualifications:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">2-5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">2-5 years of experience working with, building relationships with, and executing transactions through partners</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Highly developed customer service and customer satisfaction focus</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Experience operating within a fast-paced, multi-disciplined virtual team</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Excellent oral and written communication skills and presentation skills</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Fluency in written and spoken English</li></ul> Preferred skills/qualifications:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Bachelor's degree</li><li style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Strong knowledge of the higher education and e-Learning sectors</li></ul> Pay range is $59,900 - $68,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.  This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.