Empyrean Benefit Solutions

<div>As a key member of the Enterprise IT Team, a Senior ServiceNow Developer designs, develops, tests, implements, and maintains solutions on the ServiceNow platform for Empyrean. They play a crucial role in enhancing and optimizing Empyrean's IT Service Management (ITSM) and business processes.</div><div> </div><div> </div><div style="margin-bottom: 0.0in;">ESSENTIAL DUTIES AND RESPONSIBILITIES </div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr /></div><ul style="margin-top: 0.0px;"><li>Collaborate on cross-functional teams to design, configure, troubleshoot, and implement ServiceNow applications.</li><li>Integrate and manage data flow between ServiceNow and other systems, ensuring consistency.</li><li>Implementing new ITSM modules and functionalities in ServiceNow.</li><li>Enhancing ServiceNow integrations with other enterprise systems.</li><li>Leading efforts to improve ServiceNow platform reliability and performance.</li><li>Contributing to the development of self-service tools for ServiceNow users.</li><li>Develop and maintain script-based rules, including Assignment and Approval rules, using Jelly for UI elements.</li><li>Provide testing for new applications and participate in System and integration testing.</li><li>Assist in report configuration and maintenance for accurate and accessible reporting.</li><li>Design, build, test, and maintain scalable off-the-shelf applications as well as organization specific patterns.</li><li>Optimize and enhance the ServiceNow environment, including catalog offerings and associated flows, leveraging automation tools like Flow Designer.</li><li>Perform other job-related duties as assigned.</li></ul><div style="margin-bottom: 0.0in;"> </div><div style="margin-bottom: 0.0in;">REQUIRED SKILLS AND ABILITIES  </div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr /></div><ul style="margin-top: 0.0px;"><li>Analytical mindset with a focus on problem-solving within the ServiceNow ecosystem.</li><li>Proficiency in scripting languages (JavaScript).</li><li>Strong collaboration and communication skills.</li><li>Proactive attitude towards issue resolution and prevention.</li><li>Ability to meet deadlines and manage multiple tasks efficiently.</li><li>Contributing to scope and designs for issues, epics, and stories.</li><li>Contributing to general documentation.</li><li>Completing Root Cause Analysis (RCA) on Application Support tickets and incidents.</li><li>Participate in team practice enhancements.</li><li>Public Knowledge sharing.</li><li>Self-awareness and able to handle conflict within team, providing/receiving feedback.</li><li>Ownership of major initiatives.</li><li>Proactive Problem identification.</li><li>Technical Leadership:  </li><ul style="margin-top: 0.0px;"><li>Provides technical leadership within the ServiceNow Developer family, guiding the team in complex technical scenarios.</li></ul><li>Service Catalog and Flow Design: </li><ul style="margin-top: 0.0px;"><li>Leadership in designing custom catalog items and driving continual improvement in service catalog offerings.</li></ul><li>Technical Innovation: </li><ul style="margin-top: 0.0px;"><li>Creating innovative solutions that push the organization to the next level of maturity.</li></ul><li>Project Planning and Management: </li><ul style="margin-top: 0.0px;"><li>Leadership in project planning, defining project guidelines, and contributing to scope and design.</li></ul><li>Workload Organization: </li><ul style="margin-top: 0.0px;"><li>Demonstrated ability to manage complex workloads independently, contributing to overall team efficiency.</li></ul><li>Self-Sufficiency and Autonomy:  </li><ul style="margin-top: 0.0px;"><li>High level of autonomy, capable of self-organizing and reporting asynchronously. </li></ul></ul><div> </div><div style="margin-bottom: 0.0in;">KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS </div><div align="center" style="margin-bottom: 0.0in;text-align: center;"><hr /></div><ul style="margin-top: 0.0px;"><li>Bachelor’s degree preferred but not required.</li><li>In lieu of a Bachelor’s degree, equivalent years of experience in computer science, engineering, or a related field. Or, any equivalent combination of education, experience, certificates, and training that provides the required knowledge, skills, and abilities will be considered.</li><li>5+ years of experience in ServiceNow development or a related field.</li><li>Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.</li><li>Advanced expertise in ServiceNow modules, with the ability to architect solutions that span multiple modules and integrate with external systems.</li><li>Leadership in project planning, defining project guidelines, and contributing to scope and design.</li><li>Substantial experience in managing complex workloads independently.</li><li>Prior experience in benefit program administration; knowledge of Health and Welfare processes a plus</li><li>Scripting Proficiency: </li><ul style="margin-top: 0.0px;"><li>Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.</li></ul><li>Module and Integration Knowledge: </li><ul style="margin-top: 0.0px;"><li>Advanced expertise in ServiceNow modules, with the ability to architect solutions that span multiple modules and integrate with external systems.</li></ul><li>Automation and Workflow Design: </li><ul style="margin-top: 0.0px;"><li>Identification and implementation of advanced areas of automation, with a focus on improving overall workflow efficiencies.</li></ul><li>Upgrade and Versioning Expertise: </li><ul style="margin-top: 0.0px;"><li>Leadership in managing the upgrade cycle, ensuring seamless transitions and adoption of new features.</li></ul><li>Process Improvement and Automation: </li><ul style="margin-top: 0.0px;"><li>Drives process improvements at a higher level, influencing the organization's automation strategies. </li></ul></ul><div> </div><div>Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time  </div><div> </div><div>Empyrean is an Equal Opportunity Employer: including disability and veterans </div>