ThinkOn, Inc.

ThinkOn is expanding its Infrastructure, Planning &amp; Implementation team!&nbsp;&nbsp;Reporting to the Technical IT Manager, the Solutions Engineer is primarily responsible for our current and expanding Object Storage Infrastructure. You will play a pivotal role in ensuring operational stability, managing platform expansions, hardware updates, and providing technical leadership for Storage related projects. Additionally, you will create and maintain comprehensive documentation and guides for processes, procedures, troubleshooting, providing knowledge sharing and mentoring. You'll proactively investigate alerts and take ownership of escalated incidents, leverage Problem &amp; Change Management, and conduct thorough root cause analysis, aligning with industry and vendor best practices.&nbsp;&nbsp;\n You Will:<ul><li>Direct oversight and technical ownership of our Global Object Storage Platform and technical documentation&nbsp;&nbsp;</li><li>Ability to transform technical processes, procedures, and troubleshooting and relay into digestible Confluence knowledge that can be followed by junior Systems Administrators to reduce escalations, and enhance first-contact incident closure rate&nbsp;&nbsp;&nbsp;</li><li>Decommission and migration planning, documentation, and execution from competing Object Storage Platforms to HCPCS&nbsp;&nbsp;</li><li>Proactive recommendations of necessary compute and capacity upgrades, as well as cluster node additions to maintain and improve platform stability, in alignment with vendor recommendations&nbsp;&nbsp;</li><li>Coordination with datacentre technicians to deploy HPE, Lenovo, and Dell rackmount blades&nbsp;&nbsp;</li><li>Installation and configuration of new blades with RedHat Enterprise Linux OS, and Hitachi Content Platform for Cloud Scale software stack&nbsp;&nbsp;&nbsp;</li><li>Analysis of Grafana, Prometheus dashboards, and Hitachi Ops Analyzer to identify negative trends and proactively address them&nbsp;&nbsp;</li><li>Lead problem management efforts by offering RCA in cooperation with vendor support channels.&nbsp;&nbsp;</li><li>Actively participate in ongoing efforts to Identify and recommend alert tuning to further enhance Zabbix monitoring and potentially reduce false positives&nbsp;&nbsp;</li><li>Provide on call support in rotation for production Object Storage platform&nbsp;</li></ul> You Have:<ul><li>Object Storage Platform Proficiency in: Hitachi Content Platform (HCP), Hitachi Content Platform for Cloud Scale (HCPCS), Cloudian, Cohesity, Dell ECS&nbsp;</li><li>Block Storage Array Platform Proficiency in: Hitachi (HDS) VSP, Hitachi (HDS) G-Series, HPE MSA, Lenovo DE ThinkSystemBrocade Switches &amp; SAN Fabric&nbsp;</li><li>Strong understanding of the ITIL Framework&nbsp;&nbsp;</li><li>Demonstrable excellence in self-managing monitoring alerts &amp; ticket management&nbsp;&nbsp;</li><li>Ability to create detailed, digestible troubleshooting documentation to empower our NOC fist-contact closure mentality, reduce escalations, and improve customer satisfaction&nbsp;&nbsp;</li><li>5+ years managing Enterprise Storage solutions&nbsp;&nbsp;</li><li>5+ years of fibre channel-based Enterprise SAN administration&nbsp;&nbsp;</li><li>5+ years Enterprise Linux /Unix OS&nbsp;&nbsp;</li><li>5+ years in a 24/7/365, multi-tiered, multi-tenant global Production Environments&nbsp;&nbsp;</li><li>5+ years administration and support of VMware ESXi&nbsp;&nbsp;</li><li>3+ years of operational experience administering Public, Private, or Hybrid Cloud&nbsp;&nbsp;</li><li>Government of Canada Reliability and Secret-II Clearance&nbsp;</li></ul> Nice to Have:<ul><li>Familiarity with competing Object Storage platforms such as Cloudian Hyperstore, Wasabi, Backblaze B2, SwiftStack, Dell ECS&nbsp;&nbsp;</li><li>Understanding of VEEAM, Commvault, Data Domain, and Avamar as it pertains to leveraging Object Storage as a target&nbsp;&nbsp;</li><li>Versity and Qstar backup to tape knowledge&nbsp;&nbsp;</li><li>Fibre channel switching on Brocade&nbsp;&nbsp;&nbsp;</li><li>Block Storage platform administration including deployment, zoning, and storage allocation&nbsp;&nbsp;</li><li>Solid understanding of routing and switching concepts and technology&nbsp;&nbsp;</li><li>Zabbix monitoring and familiarity with alert tuning&nbsp;</li></ul> \n