Contegix

<div><div>Overview / Job SummaryAre you looking to join a growing company where you can do the best work of your career? At Contegix we believe in a team environment that promotes the ability to make a difference within the organization. We treat our employees with the same commitment to "Go Beyond" in an environment of respect, collaboration, and dedication to excellence. Contegix, an Atlassian Platinum Solutions Partner, specializes in delivering full stack solutions for everything surrounding Atlassian tools, from securing the platform they run on all the way up to the business processes that the tools enable. We pride ourselves on delivering exceptional service to our customers by leveraging our deep understanding of Atlassian solutions and our commitment to staying on the cutting edge of technology.The System Administrator I will be responsible for managing their time appropriately while monitoring multiple assignment queues, their personal queue of open tickets, and providing continuous follow up to ensure timely incident resolution and customer satisfaction. Optimal candidate will have experience working in a fast-paced technical environment with a proven track record of having excelled in exceeding performance metrics and delivering exceptional customer service. Responsibilities:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Respond to the Operations telephone line, online incident system, online chat and other communications methods that may be implemented.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Analyze customer environments for possible opportunities to improve performance and/or solve issues before and/or after client requests.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Internal/External projects assigned by management.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Perform active monitoring of system and capacity monitoring systems. This position must be responsible to acknowledge, react, and remedy any alerts in the monitoring system. You will attempt to troubleshoot any service interruptions so that a full report can be made to the client. After Action reports (AARs), both internal and external are required for all production outages.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Monitor service requests as they are submitted to ensure timely responses. Ensure that all SLA commitments are met.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Provide administration and maintenance of production servers running RedHat, CentOS, Debian, Ubuntu, Rocky Linux and Windows Server.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Backup, administer, and troubleshoot PostgreSQL, MySQL/MariaDB and MSSQL Server.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Support a variety of software solutions including, IIS, Exchange, MSSQL Server, SharePoint, Active Directory, Apache, PHP, MySQL, PostgreSQL, and Varnish to name a few.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Responsible for ensuring proper documentation on all service requests including, but not limited to, completed tasks, testing procedures followed, recommended follow up or next actions needed.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Interacting with multiple departments daily.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Following strict operational procedures.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Perform other duties as assigned or required.</li></ul> Qualifications:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">A minimum 1 year of experience maintaining both systems and hardware in Linux (LAMP)/Windows Server environments is required.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Knowledge of some combination of Drupal, WordPress, Magento, Node.js, OpenStack, Atlassian Products, MySQL, Windows Server, MSSQL Server is required.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Installing, configuring, and maintaining software and supporting a broad range of customers.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Open-Source Software configuration and administration.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Security, Networking, or DevOps development backgrounds.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">A strong sense of responsibility and initiative along with the desire to learn and improve.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Prioritize and organize task carefully and accurately.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Accept constructive criticism from peers.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Excellent interpersonal oral and written communication skills.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Flexibility to work independently and as part of a team based on shift or project.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Dedication and commitment to delighting our customers.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Communicate well with all levels of management and company personnel.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Handle multiple tasks and assignments with potentially varying priorities.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">The ability to multitask, set priorities, exercise independent judgment, and work with minimal supervision.</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">A desire to work with people.</li></ul> Key Position Details:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Second Shift (2nd): 4:00 PM – 1:00 AM ET<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 30.2pt;padding-left: 5.8pt;text-indent: 0.0pt;">4 weekday full shifts; Monday – Friday</li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 30.2pt;padding-left: 5.8pt;text-indent: 0.0pt;">2 weekend partial shifts; Saturday & Sunday</li></ul></li><li style="color: rgb(13,13,13);font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;">Participation in the on-call rotation is required.</li></ul> The responsibilities of this position require that you have access to sensitive information about Contegix and Customer systems and information, including Federal proprietary information, protected health information, personally identifiable information, and security relevant information. You will be required to safeguard any information you are exposed to and comply with any special handling requirements and reporting procedures.Important Job Application NoticeWe want to ensure your job application experience is safe and secure. All applications for our job openings must be submitted directly through our website. Please note that if you receive an email from the domain "@careers-contegix.com," it is not valid and could be a scam. We take your security seriously and want to protect you from potential fraud. To view and apply for our open positions, please visit our <a style="color: rgb(24,114,204);" href="https://www.contegix.com/careers">Career</a> page.Contegix professionals are committed to excellence. We strive to be experts in our chosen fields, and to be knowledgeable consultants who understand our clients’ needs and work creatively to leverage technology for their competitive advantage. Visit our website for additional information: <a style="color: rgb(24,114,204);" href="https://usc-word-edit.officeapps.live.com/we/www.contegix.com">www.contegix.com</a>. An Equal Opportunity Employer    Contegix participates in the E-Verify program. Therefore, any employment with Contegix will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.</div></div>