Mood

Position Overview: 
Mood is seeking a dynamic and innovative Team Captain, Training &amp; Communications to join our team. In this role, you will develop and oversee communication strategies and training programs that ensure all team members are well-prepared, informed, and aligned with our brand. You will be responsible for creating net-new training materials, driving consistency in messaging, and enhancing the overall skill set of our team. This position reports directly to the CS Manager, Special Projects. 
Key Responsibilities
Develop Communication Strategies: 
<ul><li>Craft and implement comprehensive communication plans that ensure all team members are aligned with Mood's goals and objectives. </li><li>Collaborate with cross-functional teams to deliver clear, consistent, and effective messaging across all channels. </li></ul>
Oversee Training Programs: 
<ul><li>Design, develop, and manage training programs that meet the needs of the team, including onboarding, continuous learning, and skill enhancement. </li><li>Create and maintain net-new training materials that reflect the latest industry trends and best practices. </li></ul>
Branding and Content Creation: 
<ul><li>Ensure all training materials and communication strategies are consistent with Mood's brand guidelines. </li><li>Develop engaging content that supports Mood's mission and values, including presentations, manuals, and digital resources. </li></ul>
Team Leadership and Collaboration: 
<ul><li>Lead and inspire a team of professionals, fostering a culture of continuous improvement and innovation. </li><li>Work closely with department heads to identify training needs and develop customized solutions.</li></ul>
Monitor and Evaluate Effectiveness: 
<ul><li>Track the effectiveness of communication strategies and training programs, making data-driven adjustments as needed. </li><li>Provide regular reports and updates to the CS Manager, Special Projects, and senior management on the progress and impact of special projects. </li></ul>
Qualifications
<ul><li>Bachelor’s degree in Communications, Education, Business, or a related field, or equivalent experience in a similar role within an e-commerce start-up. </li><li>Proficient to expert-level experience with Google Workspace tools. </li><li>Proven experience in developing and executing communication strategies and training programs. </li><li>Strong understanding of branding and the ability to create content that aligns with brand guidelines. </li><li>Excellent leadership, communication, and interpersonal skills. </li><li>Ability to work independently and manage multiple projects simultaneously. </li><li>Proficiency in digital content creation tools and platforms. </li></ul>
Preferred Qualifications: 
<ul><li>Knowledge of adult learning principles and instructional design. </li><li>Familiarity with project management software and tools. </li></ul>
What We Offer: 
<ul><li>Competitive salary and benefits package. </li><li>Opportunity to lead and innovate in a dynamic and supportive environment.</li><li>Professional development opportunities.</li><li>Unlimited PTO</li><li>Annual salary: $55,000 plus bonus eligible</li></ul>