WorkSpan

&lt;div&gt;The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling.&lt;br&gt;&lt;br&gt;WorkSpan is building the world’s largest, trusted co-selling network.&lt;br&gt;&lt;br&gt;WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies.&lt;br&gt;With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Join our team for the opportunity to:&lt;/strong&gt;&lt;br&gt;● Own your results and make a tangible impact on the business&lt;br&gt;● Develop a deep understanding of GTM working closely with leadership across sales &amp;amp; marketing&lt;br&gt;● Work with driven, passionate people every day&lt;br&gt;● Be a part of an ambitious, supportive team on a mission&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;The Technical Support Engineer role is a critical position within the WorkSpan Technical support team, responsible for providing technical support and guidance to customers and internal stakeholders who utilize WorkSpan and related applications.&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;b&gt;Responsibilities&lt;/b&gt;:&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;ol start=&quot;1&quot; style=&quot;margin-top:0in;&quot; type=&quot;1&quot;&gt;&lt;li&gt;Provide Expert WorkSpan Technical Support: You will serve as the primary point of contact for customers and internal teams requiring advanced technical assistance with WorkSpan Support, integration, customization, and functionality.&lt;/li&gt;&lt;/ol&gt;&lt;p style=&quot;margin-left:.5in;&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;ol start=&quot;2&quot; style=&quot;margin-top:0in;&quot; type=&quot;1&quot;&gt;&lt;li&gt;Troubleshooting and Issue Resolution: Investigate, analyze, and resolve complex technical issues reported by customers, working closely with cross-functional teams to ensure problems are resolved in a timely manner.&lt;/li&gt;&lt;/ol&gt;&lt;p style=&quot;margin-left:.5in;&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;ol start=&quot;3&quot; style=&quot;margin-top:0in;&quot; type=&quot;1&quot;&gt;&lt;li&gt;Proactive Support: Monitor and analyze customer systems to identify potential issues and risks, providing proactive guidance and recommendations for improvement.&lt;/li&gt;&lt;/ol&gt;&lt;p style=&quot;margin-left:.5in;&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;ol start=&quot;4&quot; style=&quot;margin-top:0in;&quot; type=&quot;1&quot;&gt;&lt;li&gt;Technical Consultation: Advise customers and internal stakeholders on best practices, industry standards, and recommended solutions to address their specific business requirements using WorkSpan functionalities and integrations.&lt;/li&gt;&lt;/ol&gt;&lt;p style=&quot;margin-left:.5in;&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;ol start=&quot;5&quot; style=&quot;margin-top:0in;&quot; type=&quot;1&quot;&gt;&lt;li&gt;Documentation and Knowledge Sharing: Maintain accurate and up-to-date records of customer interactions, technical solutions, and troubleshooting steps. Contribute to the creation and enhancement of technical documentation and knowledge base articles.&lt;/li&gt;&lt;/ol&gt;&lt;p style=&quot;margin-left:.5in;&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;ol start=&quot;6&quot; style=&quot;margin-top:0in;&quot; type=&quot;1&quot;&gt;&lt;li&gt;Collaborate with Cross-functional Teams: Work closely with Sales, Implementation, Product Management, and Development teams to address customer issues, provide feedback on product enhancements, and contribute to continuous improvement initiatives.&lt;/li&gt;&lt;/ol&gt;&lt;p style=&quot;margin-left:.5in;&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;ol start=&quot;7&quot; style=&quot;margin-top:0in;&quot; type=&quot;1&quot;&gt;&lt;li&gt;Customer Relationship Management: Cultivate and maintain positive customer relationships, ensuring a high level of satisfaction and retention through effective communication and exceptional service.&lt;/li&gt;&lt;/ol&gt;&lt;p style=&quot;margin-left:.5in;&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;ol start=&quot;8&quot; style=&quot;margin-top:0in;&quot; type=&quot;1&quot;&gt;&lt;li&gt;Understanding of technical architecture and data model elements&lt;/li&gt;&lt;/ol&gt;&lt;p style=&quot;margin-left:.5in;&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;ol start=&quot;9&quot; style=&quot;margin-top:0in;&quot; type=&quot;1&quot;&gt;&lt;li&gt;Continuously expand technical knowledge and expertise in WorkSpanproducts.&lt;/li&gt;&lt;/ol&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;b&gt;Qualifications&lt;/b&gt;:&lt;/div&gt;&lt;div&gt;&amp;nbsp;&lt;/div&gt;&lt;p style=&quot;margin-left:.5in;text-indent:-.25in;&quot;&gt;Bachelor&#39;s degree in Computer Science, Information Technology, or a related field.&lt;/p&gt;&lt;p style=&quot;margin-left:.5in;text-indent:-.25in;&quot;&gt;Experience working with a related CRM such as Salesforce, Hubspot, AWS, Google administration and configuration.&lt;/p&gt;&lt;p style=&quot;margin-left:.5in;text-indent:-.25in;&quot;&gt;Strong technical troubleshooting and problem-solving skills.&lt;/p&gt;&lt;p style=&quot;margin-left:.5in;text-indent:-.25in;&quot;&gt;Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.&lt;/p&gt;&lt;p style=&quot;margin-left:.5in;text-indent:-.25in;&quot;&gt;Strong customer service orientation and the ability to build positive relationships with customers.&lt;/p&gt;&lt;p style=&quot;margin-left:.5in;text-indent:-.25in;&quot;&gt;Proactive and self-motivated, with the ability to work independently and as part of a team.&lt;/p&gt;&lt;p style=&quot;margin-left:.5in;text-indent:-.25in;&quot;&gt;Good organizational and time-management skills, with the ability to manage multiple tasks concurrently.&lt;/p&gt;&lt;p style=&quot;margin-left:.5in;text-indent:-.25in;&quot;&gt;Familiarity with CRM best practices and industry standards is preferred&lt;/p&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div style=&quot;border:none black 1.0pt;border-left:  none;  padding:0in 0in 0in 0in;&quot;&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-bottom:0in;  border-bottom:0in none black;&quot;&gt;&lt;b&gt;Company Perks &amp;amp; Benefits&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;💰Competitive salary, equity, and performance bonus&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🏖 Unlimited paid vacation&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🤕 Paid sick leave&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;💻 Latest MacBook Pro&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🏥 Health insurance&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🏋️ Monthly Wellness Stipend&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🍼 Paid parental leave&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🏡 Work from our cool Bengaluru office&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;&lt;b&gt;Why join us?&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;💡 We created the fast-growing Ecosystem Business Management category&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🚀 We&#39;re growing rapidly and the sky’s the limit - we just raised a Series C to help us expand&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🦄 We&#39;ve built an extremely efficient go-to-market engine&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🥇 Work with a talented team you&#39;ll learn a lot from&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🙏 We care about delivering value to our awesome customers&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🗣 We are flexible in our opinions and always open to new ideas&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;💡 We innovate continuously, with a focus on long-term success&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🌍 We know it takes people with different ideas, strengths, backgrounds, cultures, weaknesses, opinions, and interests to make our company succeed. We celebrate our differences and are lucky to have teammates all over the world&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;padding-bottom:  0in;border-bottom:0in none black;&quot;&gt;🤝 Buddy system: It&#39;s dangerous to go alone so we got you a buddy 🙌. In some realms, they use the term mentor but we don&#39;t think that is a good description. Your buddy will be mentoring you but he/she will also be your friend and your first point of contact during the onboarding period&lt;/p&gt;&lt;p style=&quot;border:none;    padding:0in;  padding-top:0in;&quot;&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/p&gt;&lt;/div&gt;&lt;p style=&quot;line-height:normal;&quot;&gt;&lt;b&gt;Other cool things about WorkSpan&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;line-height:normal;&quot;&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;line-height:normal;&quot;&gt;❓ &lt;b&gt;What is WorkSpan?&lt;/b&gt;&amp;nbsp; &lt;a href=&quot;https://www.workspan.com/what-is-workspan/&quot; rel=&quot;noreferrer&quot;&gt;https://www.workspan.com/what-is-workspan/&lt;/a&gt;&lt;/p&gt;&lt;p style=&quot;line-height:normal;&quot;&gt;&lt;b&gt;💰 We Raised our Series C for $30M in 2022:&lt;/b&gt; &lt;a href=&quot;https://bit.ly/3RUnTaa&quot; rel=&quot;noreferrer&quot;&gt;https://bit.ly/3RUnTaa&lt;/a&gt;&lt;/p&gt;&lt;p style=&quot;line-height:normal;&quot;&gt;💙 &lt;b&gt;Our values&lt;/b&gt;: &lt;a href=&quot;https://www.workspan.com/careers/&quot; rel=&quot;noreferrer&quot;&gt;https://www.workspan.com/careers/&lt;/a&gt;&lt;/p&gt;&lt;p style=&quot;line-height:normal;&quot;&gt;🔊 &lt;b&gt;Videos of events and customer speakers:&lt;/b&gt; &lt;a href=&quot;https://www.youtube.com/c/WorkSpan/videos&quot; rel=&quot;noreferrer&quot;&gt;https://www.youtube.com/c/WorkSpan/videos&lt;/a&gt;&amp;nbsp;&lt;/p&gt;&lt;p style=&quot;line-height:normal;&quot;&gt;🆕 &lt;b&gt;Latest updates from WorkSpan&lt;/b&gt;: &lt;a href=&quot;https://www.linkedin.com/company/workspan/posts/&quot; rel=&quot;noreferrer&quot;&gt;https://www.linkedin.com/company/workspan/posts/&lt;/a&gt;&amp;nbsp;&lt;/p&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;WorkSpan ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.&lt;/div&gt;