Oksana Tugayeva 

&lt;div&gt;&lt;span style=&quot;font-size:10pt;font-family:Arial;font-style:normal;&quot;&gt;Hi. I am looking for a Cloud Operations Analyst (Tier 1) for client with headquarters in USA, Israel and EU.&lt;br&gt;&lt;br&gt;Details:&lt;/span&gt;&lt;br&gt;&lt;span style=&quot;font-size:10pt;font-family:Arial;font-style:normal;&quot;&gt;Schedule: fulltime remote&lt;br&gt;Experience: 3+ years &lt;br&gt;English: fluent &amp;nbsp;&lt;br&gt;Start: ASAP &lt;br&gt;Client location: Israel, USA, EU &lt;br&gt;Company size: 500+ employees &lt;br&gt;Domain: Software development &lt;br&gt;Found: 2005&lt;br&gt;&lt;br&gt;About the client:&lt;br&gt;Our client is the leading systems house in Israel, delivering unique and integrative cutting-edge development projects efficiently and effectively for its customers since 2005. An innovation powerhouse, our development areas include mobile, IoT, Big Data, communications and other applications, embedded systems and IoT devices, cloud solutions, cyber and security solutions, advanced algorithms for AI, media and interactive platforms and more. Company has led over 1,200 projects for more than 1,000 organizations, manufacturers, start-ups and government institutions in Israel and abroad.&lt;br&gt;&lt;br&gt;Responsibilities: &lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;First response on relevant communication channels in the defined SLA&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Providing prompt, efficient, detailed, customer-oriented service to cloud-hosted customers (AWS, Azure, GCP Cloud)&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Working with other customer support teams to ensure a consistent and high-quality level of support.&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Being a voice and advocate for our customers when something doesn’t feel right.&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Collect missing information for effective handling.&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Handling of customer tickets and monitoring alerts&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Proactive incident identification&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Perform technical escalation to experts (cloud/cyber/monitoring/other)&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Perform management escalation (unsatisfied customers, request for hours approval, etc.)&lt;br&gt;&lt;br&gt;You have: &lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Availability to perform 24/7 shifts, 5 shifts per week - Must&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Vast experience in Linux/Windows operating system - Must&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Knowledge in scripting - Must&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Ability to converse in high level English (Both written and verbal) - Must&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;1+ years of supporting cloud environments (AWS / Azure / GCP) - Must&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;AWS Practitioner Certified, or higher - Must&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Experience in working at cloud Managed Service Providers / Partners - Advantage&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Knowledge in networking concepts (IP, DNS, DHCP, VPN) - Advantage&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;GCP Associate Cloud Engineer certified, or higher - Advantage&lt;br&gt; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Azure Fundamentals certified - Advantage&lt;br&gt;&lt;/span&gt;&lt;/div&gt;