Reality Based Group

&lt;div&gt;Reality Based Group is seeking a Video Review/CX Scout.&amp;nbsp;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;The Video Review/CX Scout position plays a crucial role in ensuring our clients receive accurate and actionable feedback on their customer experience through a combination of reviewing shop footage and conducting in-person shops within your local area. Candidates should have a keen eye for detail and strong analytical skills.&amp;nbsp;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;Responsibilities include:&amp;nbsp;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;Video Review (Remote, 80-90%):&lt;/strong&gt;&lt;/div&gt;&lt;ul&gt;&lt;li&gt;Review and analyze shop footage from various client locations.&lt;/li&gt;&lt;li&gt;Evaluate performance against pre-defined criteria, focusing on factors like greeting, product knowledge, problem-solving skills and overall service quality.&amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;strong&gt;CX Evaluations (Various Locations, 10-20%):&amp;nbsp;&lt;/strong&gt;&lt;/div&gt;&lt;ul&gt;&lt;li&gt;Conduct in-person evaluations at local client locations within your designated area.&lt;/li&gt;&lt;li&gt;Follow specific scenarios and prompts designed to assess various aspects of the customer experience.&lt;/li&gt;&lt;li&gt;Document your observations and interactions via body-worn camera.&lt;/li&gt;&lt;li&gt;Maintain confidentiality and professionalism throughout all interactions.&amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;strong&gt;Communication and Collaboration:&amp;nbsp;&lt;/strong&gt;&lt;/div&gt;&lt;ul&gt;&lt;li&gt;Work closely with the Scoring and Project Managers to ensure accurate and timely deliverables.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Participate in training sessions and meetings to stay updated on best practices and client needs.&amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;strong&gt;Requirements:&amp;nbsp;&lt;/strong&gt;&lt;/div&gt;&lt;ul&gt;&lt;li&gt;21 years of age or older.&amp;nbsp;&lt;/li&gt;&lt;li&gt;PC or laptop and reliable internet connection.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Ability to travel up to 4 hours away.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Strong analytical and observational skills.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Ability to work independently and meet deadlines.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Strong attention to detail and a commitment to accuracy.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Ability to maintain confidentiality and ethical standards.&amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;strong&gt;Compensation and Benefits:&amp;nbsp;&lt;/strong&gt;&lt;/div&gt;&lt;ul&gt;&lt;li&gt;1099 Contractor position.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Great opportunity for supplemental income.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Flexible schedule.&amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;strong&gt;Reality Based Group &lt;/strong&gt;is an award-winning customer experience solutions provider. We work with some of the most respected as well as some of the most recognizable brands on the planet. Learn more about RBG at &lt;a href=&quot;http://www.realitybasedgroup.com&quot; rel=&quot;noreferrer&quot; target=&quot;_blank&quot;&gt;www.realitybasedgroup.com&lt;/a&gt;.&amp;nbsp;&lt;/div&gt;