Customer Service Representative

Job Type: Part-Time (PST Hours)

About the Role

We’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish.

Key Responsibilities

Provide inbound customer support via email, chat, and social platforms as needed
Assist customers in a friendly, professional, and timely manner following established procedures
Assess and manage incoming tickets to accurately resolve customer concerns
Handle order placements, refunds, replacements, and data entry using company systems
Maintain a strong customer-first mindset with empathy, patience, and attention to detail
Navigate multiple systems efficiently while managing workload priorities
Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates
De-escalate customer concerns and provide effective, timely resolutions

Requirements

What We’re Looking For

3+ years of experience in Customer Service
Bachelor’s degree preferred
Proven experience working in a remote environment
Strong internet connection and a reliable personal computer
Deep understanding of customer support best practices
Excellent communication and interpersonal skills
Ability to handle challenging situations with professionalism and empathy
Strong technical aptitude and troubleshooting skills
Self-starter with the ability to work independently and take ownership of tasks
Highly organized and able to thrive in a fast-paced, collaborative environment
Positive attitude with a continuous improvement mindset

Technical Requirements

Proficiency in Google Workspace and Microsoft Office
Proficiency in using web browsers (Chrome, Firefox, Safari, etc.)
Familiarity with social platforms, including Instagram, TikTok, and Meta

Tools & Platforms

Required: Gladly (or similar customer support tools), Shopify
Preferred: Redpoints, Yotpo, Dash Hudson