Customer Success Manager

FULLY REMOTE POSITION

****TO BE CONSIDERED, PLEASE SEND US A 2-MINUTE INTRODUCTION VIDEO TO [email protected]****

ABOUT YOOBIC

YOOBIC is a digital workplace platform built for frontline teams in retail and hospitality. Our mobile app helps companies communicate, train their teams, and manage daily operations all in one place.

We’re a global company with offices in London, Paris, New York, and Tel Aviv, and we’ve grown rapidly since 2014. Today, 300+ brands like Boots, Lancôme, Lidl, and Peloton use YOOBIC to improve operations and deliver better customer experiences.

With strong funding and continued growth, we’re expanding our Customer Success team.

About the Role

We’re looking for a Customer Success Manager (CSM) to help our clients get the most value out of the YOOBIC platform.

In this role, you’ll manage client relationships, support adoption, and act as a trusted advisor to ensure clients achieve their business goals.

What You’ll Do

Build and manage relationships with key client stakeholders
Run regular business reviews (typically quarterly)
Help clients improve how they use the platform
Identify risks and opportunities for growth
Guide clients on strategy and best practices
Monitor performance using data and KPIs
Act as the main point of contact for client needs
Solve issues proactively and ensure satisfaction
Work closely with Product and internal teams
Share insights and best practices across teams

What We’re Looking For

Experience in Customer Success, Account Management, or Consulting (preferably in SaaS)
Strong client-facing and communication skills
Comfortable leading video calls with clients
Experience running business reviews (QBRs)
Strong project management and organizational skills
Analytical mindset (comfortable with data, reports, KPIs)
Proactive, problem-solving attitude
Ability to work in a fast-paced, global environment
Detail-oriented and highly organized

Languages

English is required
Additional languages are a strong plus (French, German, Italian, Portuguese, Spanish, Swedish, etc.)

Working Hours

Standard schedule: Monday to Friday, 9 AM – 6 PM
You’ll work within your client’s time zone
No night shifts required