Epic EHR Subject Matter Expert (Healthcare CX & Contact Center Transformation)

Engagement Type: Contract, Advisory/ Consultant (Part-time)
Duration: 6–8 weeks initial engagement, with strong potential for extension
Commitment: ~3–5 days total during discovery and strategy phase

About the Engagement

We are supporting a large U.S. health system in a patient experience and contact center transformation initiative across a network of 11 hospitals. This engagement focuses on aligning CX strategy with clinical systems, ensuring seamless integration between contact center platforms, AI solutions, and the healthcare environment.

While our team brings deep expertise in CX and CCaaS, we are seeking an Epic Subject Matter Expert to act as a strategic advisor and bridge the gap between customer experience design and clinical/IT realities.

Role Overview

This role is not focused on Epic implementation. Instead, you will serve as a translation layer between CX strategy and Epic’s ecosystem, helping guide how external platforms integrate with and leverage Epic data and workflows.

You will provide advisory support on how Epic interacts with patient-facing tools, contact center technologies, and AI platforms, ensuring alignment with compliance and healthcare best practices.