Seasonal Backcountry Bike Gearhead

Before you apply, read this: This role requires deep, hands-on knowledge of road and/or mountain bikes — components, fit, apparel, and gear. If you can't speak fluently to a customer about drivetrain compatibility, saddle selection, or the difference between a gravel and CX build, this isn't the right fit. We screen for this in interviews. 📅 Start Date: May 26, 2026 🎓 Training: May 26–June 9 | Mon–Fri, 9am–5pm MST (8am–4pm PST | 10am–6pm CST | 11am–7pm EST) | No days can be missed 💵 Pay: $17.50/hr 🏠 Remote — wired internet required. No mobile setups. Post Training Info:

• Weekly rotating schedule — no set shifts
• Must be available at least one weekend day/week
• Must have some weekday availability until 9pm MST (8pm PST | 10pm CST | 11pm EST)
• Training is paid, and you will train from home
• We provide all equipment for training and for the job, you cannot use personal equipment.

If you have a passion and understanding of bikes and love customer service, we would be very interested in connecting with you about this position. In brief, you’ll translate Competitive Cyclist and Backcountry’s vision for our Gearheads into a meaningful context that our riders can relate to and feel excited by. You’ll champion ownership, quality, and rider experience through authentic and meaningful customer interactions. All in the name of differentiating the Competitive Cyclist Gearhead experience to a point where customers couldn’t fathom shopping elsewhere. Our Gearheads are the lifeblood of Competitive Cyclist and Backcountry. They’re the first folks customers interact with, and the reason customers return to our site. With Gearheads, a core competency in product expertise and a capacity to differentiate the customer experience will drive increased customer retention and purchase frequency, thereby generating top-line growth and margin expansion. We wholeheartedly believe high-touch service is a differentiator that our business thrives upon. Gearheads pride themselves on their expertise, in-depth technical knowledge of the gear we sell as well as a love of the activities it’s used for.
What you get to do every day:

Provide concierge level service to our riders/customers

Assist riders with general product questions

Answer calls, chats, and emails

Build and maintain relationships with our riders

Solve problems, answer questions about orders, returns, shipping, and order status

Contact customers via follow-up

Learn our processes and systems to meet our customers' needs

Work alongside a motivated and fun team full of riders that are passionate about bikes

Build your product knowledge through training and assisting our riders

Answer inbound calls and make outbound calls

What you bring to the role:

Experience in the cycling industry preferred

A passion for all things cycling

A passion for helping people

Must be able to use computers daily and have basic computer operating skills

Must be able to multitask, prioritize, and think on your feet

Customer service and sales experience strongly preferred

Schedule flexibility including weekends and evenings until 10:00pm

Ability to build and maintain long-term relationships with customers

Ability to use active listening to identify customer needs, concerns, and complaints

Ability to effectively communicate both verbally and written required

Able to work efficiently and effectively within multiple channels of inquiries

Physical Demands, Visual Acuity & Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard

Speaking: Expressing or exchanging ideas by means of spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly

Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (in-person speech, telephone, other remote speech)

Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., reading small print), including use of computers

We are unable to consider candidates that reside in the following states: Alaska, California, Hawaii We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].