Consulting Manager - WFH

Consulting Manager
Position SummaryThe Consulting Manager serves as a strategic liaison between CitiXsys, its channel partners, and end customers. This role is responsible for overseeing both pre-sales and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.In regions where CitiXsys works directly with customers, the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.
Essential Duties and ResponsibilitiesPrimary Liaison: Act as the lead functional and technical contact for channel partners and direct customers within the assigned region.Pre-Sales Support: Provide product demonstrations, solution alignment, and assistance with customer requirements gathering.Project Management: Lead end-to-end implementations, ensuring delivery of all documentation (project plans, blueprints, gap-fit analyses, test cases, and sign-offs).Partner Enablement: Support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.Compliance: Promote and monitor certification compliance among partners as outlined in partnership agreements.Revenue Growth: Identify and pursue upsell and cross-sell opportunities within the existing customer base.Internal Reporting: Maintain accurate project records and updates within the CitiXsys Project Management System.Product Collaboration: Work with the Product Development team to stay current on new features and communicate enhancements to partners.Sales Contribution: Support the sales process by contributing to RFP responses and presenting compelling value propositions.Knowledge Management: Create and maintain knowledge base articles and internal resources based on partner and customer feedback.Brand Representation: Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.
Knowledge, Skills, and AbilitiesIndustry Expertise: Strong understanding of retail operations, customer journeys, and modern retail challenges.Strategic Alignment: Demonstrated ability to align technology solutions with complex business goals.Collaboration: Exceptional skills in working effectively across cross-functional teams.Execution: Proven track record of managing complex enterprise implementations and multi-stakeholder engagements.Communication: Excellent verbal and written skills, with experience delivering engaging presentations and high-quality technical documentation.Training Facilitation: Experience delivering training to partners and customers in both virtual and in-person environments.
Education & ExperienceEducation: Bachelor’s degree in Business, Information Technology, or a related field.Certifications: Professional certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL) are highly advantageous.
Success MetricsProduct Mastery: High level of product knowledge and solution expertise.Partner Readiness: Completion of partner enablement programs and achievement of certification targets.Operational Excellence: Timely and within-budget delivery of customer implementations.Account Growth: Measurable growth in revenue from upsell opportunities and customer retention.
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