Senior Customer Engagement Manager, JR856

Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements. ABOUT PROJECT The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.
REQUIREMENTS

3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry

Practical experience managing complex RFPs, RFIs, or formal tender submissions

Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities

Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models

Experience working with technical and commercial proposal documentation

Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements

Excellent written and verbal English communication skills (Advanced)

Ability to work independently, manage competing priorities, and deliver under strict deadlines

Strong stakeholder management, problem-solving, and decision-making skills

Experience managing government or public sector tenders (USA/UA)

WOULD BE A PLUS

Understanding of public procurement procedures, compliance requirements, and government contracting practices

Experience with structured bid management methodologies and APMP best practices

APMP/PMP certification or relevant

Experience developing proposal win strategies, executive summaries, and value propositions

Experience using AI tools to support bid development, document analysis, and proposal quality assurance

Experience managing several complex bids simultaneously

KEY COMPETENCIES

Strong ownership and accountability for bid outcomes

Excellent planning, prioritization, and time management

Attention to detail and commitment to quality

Proactive and assertive stakeholder communication

Ability to coordinate cross-functional teams without direct reporting authority

Resilience and adaptability in deadline-driven environments

Continuous improvement mindset

WHAT YOU WILL GET WITH ELEKS

Close cooperation with a customer

Challenging tasks

Competence development

Team of professionals

Dynamic environment with a low level of bureaucracy