Coordinator, Digital Reporter Marketplace

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role

The Digital Reporter marketplace is built on the strength of our reporter network, and this role is responsible for keeping that network running well. As volume scales, we need someone who fully owns the operational layer: the reporter experience from onboarding through ongoing engagement, the QA feedback loop that protects quality, and the process documentation that turns tribal knowledge into institutional infrastructure

Reporting & Structure

Reports to the Manager, Strategy and Operations. Works alongside the Digital Reporter Operations team.

What You'll Do

Coordinate onboarding for new Digital Reporter independent contractors by tracking steps, communicating next actions, and ensuring smooth activation

Support engagement efforts: routing communications, flagging at-risk ICs, and helping execute retention touch points

Assist with QA workflows by reviewing reports, logging issues, and routing feedback per established standards

Build and maintain an internal knowledge base for Digital Reporter processes, playbooks, and operational procedures

Manage routine Slack and email communication with Digital Reporter's on operational matters

Identify gaps in existing documentation and help with closing them

What We're Looking For

1-2 years experience in a fast-growing startup or consulting firm

Organized and thorough. You complete tasks fully and document your work.

Clear written communicator comfortable sending professional IC-facing messages

Eager to build structure where it doesn't yet exist. This role requires initiative, not just execution.

Experience in coordinator, operations, or community management roles

Background in legal, deposition, or independent contractor management is a plus

Compensation Information: $70,000-90,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees) - Competitive & Fair Pay - Maternity & paternity leave (for full-time employees) - Short & long-term disability - Opportunity to learn from a dedicated leadership team - Top-of-the-line company swag Privacy Policy Notice Filevine will handle your personal information according to what’s outlined in our Privacy Policy. Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.