Staff Product Designer, Care & Clinical Workflows

As a Staff Product Designer, you will operate as a strategic leader and force-multiplier focused on designing the next generation of internal systems that power our personalized, all-in-one care model.

This is a high-autonomy role where you will be responsible for defining the long-term vision and strategy for the tools used by our Member Care Advocates and clinical leadership. Your work will directly enable clinicians and care teams to rapidly define, test, and optimize workflows, leading to measurable improvements in patient outcomes, care quality, and organizational scale.

You will work at the intersection of complex clinical logic, human-centered workflow design, and data-driven experimentation. You’ll be expected to champion a bold vision, simplify highly ambiguous problems, and actively influence the product roadmap across multiple teams, advocating for design excellence at all levels, including executive leadership.

Responsibilities:

Drive the Product Vision: Define and champion a bold, multi-quarter vision for our internal clinical tooling platform, ensuring alignment with the company’s mission of delivering high-quality, scalable care.

Influence Roadmap: Actively partner with Product, Engineering, and Clinical leadership to define the 6-12 month product roadmap, contributing transformative ideas that set the strategic direction for optimizing internal operations.

Define Success: Partner with Data Science and Product Management to define and track critical Key Performance Indicators (KPIs) and OKRs related to clinical efficiency, workflow throughput, and patient outcome improvement, ensuring design efforts advance organizational goals.

Simplify Complexity: Take ownership of highly complex, ambiguous operational challenges and break them down into clear, actionable design strategies, creating tangible solutions from abstract needs.

Deliver High Quality Experiences: Leveraging your expertise in UX design, service design, systems design, or other relevant disciplines, as well as elevating the work of those around you, you deliver design that meets or exceeds our quality bar.

Drive Cohesion: Ensure a seamless, cohesive, and compliant internal user experience across all related care and clinical workflows, taking full accountability for the product experience.

Enable Experimentation: Design and establish modular components and frameworks that empower clinical leadership to rapidly define, experiment with, and deploy new patient-facing and internal care protocols without requiring engineering resources.

Required Qualifications:

Experience: 8+ years of experience as a Product Designer, with significant tenure (3+ years) focused on enterprise software, internal tools, or complex B2B/B2C service delivery platforms.

Systemic Thinking: Deep experience designing for complex ecosystems and service blueprints, where the primary goal is optimizing human-system interaction within strict operational and regulatory constraints.

Autonomy and Ambiguity: Proven ability to operate with exceptional autonomy, leading strategic initiatives from concept to delivery without heavy guidance, particularly in environments with high levels of ambiguity.

Influence: Demonstrated success influencing senior product and engineering leaders on long-term strategy and securing buy-in for bold, transformative design initiatives.

Domain Literacy (Bonus): Direct experience in healthcare, clinical workflow design, fintech, or other highly regulated industries where complex operational and compliance requirements are paramount.

Advanced Communication: The ability to distill complex clinical requirements and design rationale into clear, compelling narratives tailored for technical, clinical, and executive audiences.

Physical/Cognitive Requirements:

Capability to remain seated in a stationary position for prolonged periods.

Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.

No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.

Capability to work with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are: Zone A: 149,450 - 211,100 + equity + benefits Zone B: 164,395 - 232,210 + equity + benefits Zone C: 179,340 - 253,320 + equity + benefits Zone D: 194,285 - 274,430 + equity + benefits This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones. Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry. In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process. In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following: Remote-first culture 401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100% Paid Parental leave Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid Holiday Work-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations Your recruiter will share more about the benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
-----Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.