IT Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Specialist based in United States.

This role is a key member of a fast-growing, mission-driven organization’s IT function, responsible for ensuring reliable, secure, and efficient technology operations across a fully remote workforce. You will provide Tier 1 and Tier 2 technical support while maintaining corporate IT systems, managing devices, and supporting onboarding and offboarding processes. The position plays a critical role in ensuring employees have seamless access to the tools and systems they need to work effectively. You will support a modern cloud-based infrastructure spanning Google Workspace, macOS, Windows, and multiple security and identity platforms. This is a highly hands-on role where responsiveness, attention to detail, and strong troubleshooting skills directly impact day-to-day operations. You will also collaborate closely with internal stakeholders to continuously improve IT service delivery and system reliability.

Accountabilities:

Provide day-to-day IT support and maintain corporate systems to ensure secure, reliable, and efficient technology operations across a distributed workforce.

• Manage and support corporate IT systems, including user accounts, devices, and internal applications
• Provide Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues in a remote environment
• Support employee onboarding and offboarding, including device setup, access provisioning, and deactivation processes
• Administer and maintain endpoint devices using MDM solutions to ensure compliance and performance standards
• Use ticketing systems (e.g., Jira) to track, prioritize, and resolve IT support requests
• Ensure security compliance through enforcement of MFA, SSO, and access control policies
• Support collaboration tools such as Zoom, including audio and video troubleshooting
• Maintain IT inventory, device tracking, and asset management records
• Assist with technology rollouts, system updates, and infrastructure improvements
• Collaborate with cross-functional teams to improve IT processes and user experience

Requirements:

This role requires a technically skilled and service-oriented IT support professional with experience in managing cloud-based and endpoint-focused environments.

• 3+ years of hands-on experience in IT support, helpdesk, or systems administration roles
• Strong experience supporting macOS and iOS devices; Windows experience also preferred
• Proficiency with Google Workspace and familiarity with Microsoft 365 environments
• Experience using ITSM/ticketing tools such as Jira or similar platforms
• Familiarity with identity and security tools such as Okta, VPNs, and endpoint protection systems
• Understanding of device management and MDM solutions for enterprise environments
• Strong troubleshooting skills across hardware, software, networking, and SaaS applications
• Excellent communication skills with the ability to support non-technical users in a remote setting
• Ability to manage multiple priorities and respond quickly in a fast-paced environment
• Healthcare industry experience and understanding of HIPAA, PHI, and PII is a strong plus
• Detail-oriented, proactive, and service-driven mindset with strong organizational skills

Benefits:

• Competitive hourly compensation ranging from $26.77 to $35.63 based on experience and location
• Equity participation and eligibility for discretionary annual bonus based on company performance
• Comprehensive benefits package available for employees working 30+ hours per week
• Remote-first work environment across the United States
• Health, dental, vision, and additional insurance coverage options
• 401(k) retirement savings plan
• Flexible and supportive work culture within a fast-growing organization
• Opportunity to work with modern cloud-based IT systems and security tools

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1